I emailed TomTom to ask for more information about their released app, and here's the conversation: Initial: Dear Sir / Madam, I have recently bought the iPhone app for the UK & Ireland. I have a few questions: 1. Is Tom Tom working on a Update? If so, do you have a timeline for this update? 2. Will any future Updates free or will there be costs involved? 3. Am i able to install voices for my iPhone? (e.g. Homer Simpson etc). 4. I have the UK & Ireland version, if at any time in the future i want to Update to the Europe version, will i be able to buy these maps rather than buying a whole new app? I would really appreciate your help! Regards, [hr] Response: Dear Mr , Thank you for contacting TomTom Customer Care The reference number for your query is xxx Apologies, but as as Apple is selling this software, all pre-sales questions must be directed to them. I am afraid I do not have the information you are requesting. With Kind Regards The TomTom Customer Care Team [hr] Ok... WTF? email back: Hi, Let me get this straight: 1. You cannot tell me if Tom Tom is working on a Update for the current version of the application? 2. And you are not able to tell me if the Updates will be free or not? 3. You don't know if i can install / buy a voice pack for my iphone? 4. You cannot tell me if i can buy additional maps in future? All the above points have got nothing to do with Apple. They sell the app but it's your application. I must say I am very annoyed with your response. I just spend £60 on your app and do expect some sort of customer service. [hr] And the response... : Dear Mr , Apologies, but this is a joint venture between TomTom and Apple, the questions you are asking are regarding pre-sales for future Updates and purchases. This is all being dealt with by Apple. I am sorry, but I cannot provide information that we do not have. I can try to answer your questions, but I do not have all of the information. 1 - I am sure that an Updated application is being worked on, but have no news on release dates 2 - This information is not available. 3 - At present, there are no Plus Services available, and I cannot state if they will be in the future. 4 - All maps available are the ones available via iTunes. With Kind Regards The TomTom Customer Care Team [hr] So what do you think?