Tone Notification Problem

Hey guys and gals,

I recently started having an issue with the Alert tones on my iPad Pro. I didn't see the problem initially after upgrading to ios10, however, it now seems to be a constant issue that I cannot seem to swing after checking all of settings and completing a reset on both my iPhone 7 and iPad Pro

When I receive phone calls and/or text messages, I no longer hear any type of alert tones come from my ipad. While I still receive the text message and/or phone call, the alert tone simply does not play. I have made sure that my alert volume is turned up and I do not have any services such as Do Not Disturb or Mute All activated at this time.

Has anyone else had this issue? If so, have you figured out any solutions?

 

I recently switched both my Ring Tone and my Text tone to the default and I am still having issues. It looks like this issue came up in another Forum and the suggestion was to logout and log back into both iMessage and Facetime. I tried both methods on the iPhone and iPad and it still does not work.

The crazy part is that, at times, the text tones will actually "sound" if the iPad is unlocked and I am working on it. However, as soon as it does to sleep and/or locks, I will receive calls and/or texts and never receive a notification sound.