too many problems with my iPod

Discussion in 'iPod' started by kmj25, Jun 12, 2005.

  1. kmj25 macrumors newbie

    Jun 12, 2005
    My 4th gen iPod has been through a lot lately, first it started skipping while playing songs even if i was completely still, then it started freezing up. So i took it in to the Genius Bar at Apple and the girl helping me helped me to restore it back to factory settings, you know erasing everything. So i got home, tried to upload music to the iPod and it didnt work it got stuck on one song and then iTunes froze up and i had to "force quit". So i call apple support and i had to explain my whole story and he left me again updating my music and i have about 2300 songs, so we hung up becuase he couldnt sit there on the phone waiting. Then it froze again, called back apple explained the whole story, again, SAME thing happened. Now im very frustrated and i have restored my iPod tons of times and tried and tried. I'm loosing hope. Can anyone help??? or should i just resort to buying a new one?

  2. AudiGuy macrumors regular

    Apr 8, 2005
    ditch the pod, and get another brand...iriver is great!! had it for a yr and no problems at all!
  3. mad jew Moderator emeritus

    mad jew

    Apr 3, 2004
    Adelaide, Australia
    Is there a chance it's just the one corrupt song?
  4. Phat_Pat macrumors 68000


    May 8, 2004
    I Live Where I Live
    Can you copy normal files over too it as a HD?

    Also check the songs mad jew may be right.

    (i know this sounds bad) Try adding the songs one by one or playing them. Make sure none is screwed up.......

    Does it always freeze at the same time?

    Best of luck
  5. kmj25 thread starter macrumors newbie

    Jun 12, 2005
    Thats the thing i thought it would be the same song everytime but no its a different one each time. It's really weird because i've never heard of this happening. Some one told me to take it back to the apple store and complain more so i guess thats my next step.
  6. ecche macrumors regular

    Dec 14, 2003
    a very kiwi place
    stop messing around with the thing and call apple demanding the unit be replaced. ask to talk to a superior if the call center guy doesn't agree with this straight away.
    remember, there will always a few faulty products in mass production. sorry it hit you, but I don't think any iRiver is a good substitute for an iPod at the moment.
  7. Cuckoo macrumors 6502

    May 2, 2003
    The Netherlands - Utrecht

    I'm sorry to say, but I have simular problems, with my 3rd gen iPod. Although apple generously replaced it 3 times <i'm on the third now> AND i've done various reinstalls of And 10.3 and 10.4, it still occasional hangs.

    It's my first and last ipod, to me it's just a too big a hassle, going back to windows solutions <like erase and install and such hi-tec solutions>

    Next, i'll do a shuffle and a plain portable harddisk or something like that...

    It's in my experience an overpriced paperweight.... a shame, cause a lot of people have a lot of fun with theirs....

  8. ecche macrumors regular

    Dec 14, 2003
    a very kiwi place
    you could still use it as a plug in one of your dams. not sure if an iRIVER could do that job..

    (sorry, being silly)
  9. Applespider macrumors G4


    Jan 20, 2004
    looking through rose-tinted spectacles...
    Don't buy a new one - if it's a 4G, it should still be under warranty.

    Take it to an Apple store (they're more likely just to hand you a new one there) rather than having to post it in.

    They'll have a record that you've already tried restoring it once there (and you can tell them that you've done it again) and they should be fine about it.

    I've seen them hand over new iPod minis to customers who just said it was skipping tho it wasn't happening at the time.
  10. garybUK Guest


    Jun 3, 2002
    Try another USB / Firewire cable and/or socket.

    Mine was doing the exact same thing on a 3g .... it was updating got to about 1/2 way through then starting clicking on some songs and caused iTunes to crash.

    I moved the ipod from the rear firewire port on my G5 to the front and hey presto works perfectly.

    That was until ..... My flask broke in the car and leaked all over my ipod... dead as a dodo! Plug it in and the lights flicker for a second then the mains adaptor gets VERY hot and so does the ipod and it blows the fuse in the mains plug. eek!

    House insurance claim here i come!
  11. macapple macrumors member

    Jun 5, 2005
    probably a corrupt song had the same problem and now it is fixed
  12. aquajet macrumors 68020

    Feb 12, 2005
    ecche is right. There's no reason to continue messing with the thing, trying this and that, copying one song at a time. You're just wasting your time. Good luck. Now if I can only find my damn receipt for my 3G iPod to get a new battery...
  13. AudiGuy macrumors regular

    Apr 8, 2005
    you too???? wow i thought it was just me with the bad luck, apple replaced 2 3rd gen 20G ipods and i also bought a 3rd gen 30G stll the same problem. kept crashing, so i was like "**** this!" looked around for another brand and came across IRIVER, all problems solved.
    the cool thing is i dont need itunes to sync to my mac or PC.
  14. Cuckoo macrumors 6502

    May 2, 2003
    The Netherlands - Utrecht

    Buying a fashion icon comes at a price....

    [maybe we're born under a bad sign]
  15. macOSX-tastic macrumors 6502a


    Jan 9, 2005
    At the Airport. UK
    i for one am completely happy with all ipods i have owned. i have had the 3G 15GB for over a year with no problems, as well as the new ipod photo that i recieved today. it is most likely you have a unit that has a faulty HD or firmware problems.

    call apple, as this problem is not normal!

  16. James Philp macrumors 65816

    James Philp

    Mar 5, 2005
    Apple have sold like a billion iPods.
    Do you not think that a few will have HDDs corrupt after initial use? - of course.
    An iRiver or anything else can have these problems, it's just you are an unlucky one. Got to the Apple store, say you have restored it numerous times, tried adding different songs every time, and demand a new one - and if they don't give you one, demand to speak to a manager.
    I have a iPod Original (5GB) and it exhibits the problems you describe if I fill it up over 3.16GB.

    Other than that, get to the Genius bar and say;
    "I want you to run a HDD scan on my iPod"
    They SHOULD know what you mean, and if the HDD has corrupted or is faulty, it will show up very quickly.

    This is very unlucky, but at least there's things called Applestores where you can get it fixed in a couple of hours if you're lucky.

    The iRivers a fugly, and probably have the same failure rate as the iPods, but:
    1. Most Mac users have an iPod
    2. iRiver have sold a fraction of the number of units as Apple.
    3. People don't often post to say that nothing is broke.
    - so these forums are going to give you an inflated sense of Apple product failure rates

    P.S. The other thing to do is let the iPod battery completely go (let it stay "frozen" - spinning the HD for a day or so). and then try again - occasionally you get good results.
  17. iminimac macrumors regular

    Jun 1, 2005
    you should go on the ipod support site ( and either send it off or take it in to your local apple store (which ever is easier to do)
    explain your problem and say you want it replaced and if there is any argument just ask to speak to the manager

    good luck with it
  18. kmj25 thread starter macrumors newbie

    Jun 12, 2005
    thanks for all the advice i've decided to take it in today and just tell them all my troubles and demand some action.. i'm leaving on a trip tomorow so it's crucial that i have it with me!

    thanks again

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