Took my Apple Watch S2 to the Genius Bar for a microphone repair

Discussion in 'Apple Watch' started by jc0187, Apr 11, 2017.

  1. jc0187 macrumors member

    Joined:
    Apr 10, 2017
    #1
    Hello. I was having issues with my Watch's' microphone. Last week it suddenly stopped working but I was having issues with it on and off for awhile so I decided to have Apple look at it. Yesterday I got an email from Apple Care saying there was a crack on the inside of the screen, where the case meets the screen ( one Apple tech tells me). From the pictures that they sent, it looks like the cracks are on the underside where the sensor sits on the wrist. Due to these mysterious cracks that were not there before I brought the watch into Apple, I am now told that my warranty is voided and that I would need to pay the AppleCare replacement fee of $75. When I contacted them to inform them that my watch is only 2 months old and that it has been in a Spidgen case with a glass screen protector since day one, and the fact that these cracks were not there when I had originally brought it into Apple, I was confused as to how the exterior of the watch can look in pristine condition and yet have cracks on the inside. I was then transferred to a senior manager at the repair facility and was told that these cracks could have happened in shipping the watch to them or it could simply be a manufacturer defect and that they will cover the repair costs. I was told that they haven't been able to look into the microphone issue yet either.

    I feel pretty angry about the whole deal. These cracks were not there the day it was brought into Apple, and then the techs think that the cracks could be a result of shipping or a manufacturer defect and that they will do me a favor by repairing the watch for free. I feel burned by the whole ordeal. I was curious to know if anyone else on this forum has experienced anything like this? If I was to expect a new replacement watch for the manufacturer defect, would I be asking for too much?
     
  2. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #2
    You will most likely get a replacement watch anyway.
     
  3. jc0187 thread starter macrumors member

    Joined:
    Apr 10, 2017
    #3
    I hope so. I told the senior manager that I don't want a watch that has manufactured defects sent back to me. I paid good money for a new watch, not one that was already broken.
     
  4. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Just to clarify, a Replacement Watch is essentially a refurbished watch from Apple that carries a warranty. It will likely not be "New."
     
  5. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    You watch will not be new.
     
  6. jc0187 thread starter macrumors member

    Joined:
    Apr 10, 2017
    #6
    I can live with that.
     
  7. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #7
    Suffice to say what you receive as a replacement will be in better condition then what they received
     
  8. jc0187 thread starter macrumors member

    Joined:
    Apr 10, 2017
    #8
    Yes. Actually just got a phone call from Apple care today. They will be giving me a brand new watch.
     

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