Toshiba SSD Fix from Apple

Discussion in 'MacBook Air' started by flowrider, Oct 17, 2013.

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  1. flowrider, Oct 17, 2013
    Last edited: Oct 17, 2013

    flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #1
    Has anybody seen this:

    http://support.apple.com/kb/DL1690

    This firmware update is recommended for MacBook Air (mid 2012) models.

    Apple has discovered that a small percentage of flash storage drives in these MacBook Air models have an issue that may result in data loss. This update tests your drive and, in the majority of cases, installs new firmware to resolve the issue. If your drive cannot be updated, Apple will replace it, free of charge


    I just updated my 2012 MBA with a Toshiba SSD. And it took.

    Maybe this is the fix we have been asking for. If so, it's about time.

    Lou
     
  2. robdrj45, Oct 17, 2013
    Last edited: Oct 17, 2013

    robdrj45 macrumors member

    Joined:
    Jun 11, 2012
    Location:
    USA
    #3
    It's great that Apple is taking care of this issue and its customers. Can't ask for more than that. My firmware was just updated (big sigh of relief). I hope those with faulty ssd's can get this issue resolved quickly/easily.

    Thanks for posting this update info.
     
  3. kage207, Oct 17, 2013
    Last edited: Oct 17, 2013

    kage207 macrumors 6502a

    Joined:
    Jul 23, 2008
    #4
    Updating mine right now. I'm not holding my breathe because I do have the TS128E or whatever.

    EDIT: WOHOO! I passed!
     
  4. Miltz macrumors 6502

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    Sep 6, 2013
    Location:
    New York
    #5
    This is Great Customer service and support. I really liked that they are also giving people a full refund who already paid to get it fixed. GO APPLE!
     
  5. Organichu macrumors newbie

    Joined:
    Sep 29, 2007
    #6
    [​IMG]

    No go.

    I've made a Genius Bar appt to have mine replaced. It's funny- my OWC replacement is literally in the mail, with the tracking info suggesting it'll be here tomorrow...

    Assuming Apple follows through I'll just return the replacement. :p
     
  6. Miltz macrumors 6502

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    Sep 6, 2013
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    New York
    #7
    That couldn't have been better timing!
     
  7. Organichu macrumors newbie

    Joined:
    Sep 29, 2007
    #8
    I guess one last shot in the dark- my drive already failed, though it shows up in disk utility (as '33kb Sandforce'). I'm running off a copy of OSX installed on an external hard drive.

    Is there any way to force this firmware update before boot or something? I dunno. I won't say no to a new SSD from Apple but if I could make this work without forfeiting my primary machine for a few days that'd be great.
     
  8. henryonapple macrumors 6502

    Joined:
    Oct 29, 2012
    #9
    no way!!! where did you find this?
     
  9. identity, Oct 18, 2013
    Last edited: Oct 18, 2013

    identity macrumors 6502

    Joined:
    Nov 18, 2011
    #10
    Just ran the update test, my hard drive failed the test so I'm going to have to send it in for a free replacement. I just bought Apple Care too last week.

    Hopefully I get my MBA back quickly.

    edit - Does anybody know if I have to go through the Apple store or can I go through an authorized Apple service store? The nearest Apple store to me is 1.5 hours away and there is a local Apple authorized service provider.
     
  10. MultiFinder17 macrumors 68000

    MultiFinder17

    Joined:
    Jan 8, 2008
    Location:
    Tampa, Florida
    #11
    "Replacement Process
    If your MacBook Air has an affected flash drive, please contact one of the Apple service providers below to schedule an appointment to get your drive replaced:

    Apple Retail Store - Set up an appointment with a Genius.
    Apple Authorized Service Provider - Find one here.
    Apple Technical Support - Contact us for local service options."
     
  11. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #12
    Are you sure you have a Toshiba drive? I saw other people getting this message who had Samsung drives (ie were not going to be affected by the bug).

    It's really nice to see Apple taking care of this. And offering refunds for people who have paid for these replacements out of warranty.
     
  12. flowrider thread starter macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #13
    This is the message I got when I tried to install it a second time (just wanted to see what would happen).

    You're machine may not be affected.

    Lou
     

    Attached Files:

  13. fathedgehog macrumors newbie

    Joined:
    Oct 18, 2013
    #14
    Revision number TQAABBF0

    If it helps, this is on my MB Air mid-2012 with 128GB SSD made by Toshiba.

    Before update:
    APPLE SSD TS128E
    Revision: TPVABBF0

    After update:
    Revision: TQAABBF0

    I had the "scary nothing happened until I pressed power button", but it's fine.

    Tried running the update a second time, and it says "This computer does not need this update"

    Hope it helps.
     
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