Total freeze

Discussion in 'Mac Pro' started by Pjotr28, Mar 24, 2013.

  1. Pjotr28 macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #1
    Hi,

    Even before I upgraded my mac pro the machine randomly freezed. Especially when running FCP. After the cpu upgrade and gtx670 I have this freezes a lot more. I tried to type this message two times and before I could finish the mac totally stopped. No mouse or keyboard action. I even had a total shut down yesterday.

    As far as I can see everything works fine. CPU is around 30 degrees celsius.

    What could be the problem? I'm doing a rember test now to see if the ram is failing.

    I do have a intensity pro card and a wacom tablet attached to the machine.
     
  2. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #2
    Run Apple Hardware Test first, it could also be a corrupt system or HD failing, look at the smart status in Disk Utility, but it just gives you an indication, run Verify disk if there are any errors and repair permissions, also a good idea is to make a new User Account and login into that account (Logout of normal User Account), see if the problems persist there.
     
  3. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #3
    Thanks,

    No problems with the drives as far as I can see. Hardware test doesn't start up. Perhaps I have to swap the graphics card for that. Back to the original 4870.
     
  4. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #4
    ps after reading some info: Can a Corsair GT SSD cause these freezes? It's up to firmware 5.02. I think no trim enabled
     
  5. bax2003 macrumors 6502a

    bax2003

    Joined:
    Dec 25, 2011
    Location:
    Belgrade, Serbia
    #5
    I am using it for 6 months, so no.
     
  6. Studio K macrumors 6502

    Studio K

    Joined:
    Feb 17, 2013
    Location:
    United States
    #6
    What's the freeze look like?

    Does everything on your screen stop in place (even the clock)?

    My 2008 iMac did this running any OS from 10.6.8 thru 10.8.2. All I could do was roll back to Leopard 10.5.8 to have stability.

    I'm really hoping the Pros don't suffer from this same mysterious freeze problem.
     
  7. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #7
    Total freeze of the desktop. No mouse or keyboard control. I think iTunes kept playing. No audible changes in fan behavior. One time a total shut down. No notification or panic reports.
     
  8. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #8
    Well I did a SMC reset again and edited in FCP X for a few hours. No problems detected. Let's hope it stays this way.
     
  9. Macsonic macrumors 65816

    Macsonic

    Joined:
    Sep 6, 2009
    Location:
    Earth
    #9
    Hi Pjotr28. Try to keep a log and record what activities or apps you are using whenever a freeze happens. In my case whenever there freezes happens, after keeping record of my activities, the culprit was Firefox browser which always causes processing to hang.
     
  10. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
  11. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #11
    Few weeks further. Still having random freezes. Now two in a hour working with FCP X. Sometimes there is a log messages. Like shown below. Can't make anything out of it.

    Wed May 8 21:19:41 2013
    panic(cpu 2 caller 0xffffff7fab00f7f2): NVRM[0/5:0:0]: Read Error 0x0010a5a8: CFG 0x118910de 0x00100406 0x8a000000, BAR0 0x8a000000 0xffffff818b1b6000 0x0e4090a2, D0, P0/4
    Backtrace (CPU 2), Frame : Return Address
    0xffffff818a08af60 : 0xffffff802a81d626
    0xffffff818a08afd0 : 0xffffff7fab00f7f2
    0xffffff818a08b090 : 0xffffff7fab10c3b9
    0xffffff818a08b0f0 : 0xffffff7fab4909fc
    0xffffff818a08b110 : 0xffffff7fab190788
    0xffffff818a08b170 : 0xffffff7fab3a4ee9
    0xffffff818a08b1e0 : 0xffffff7fab3a4dc7
    0xffffff818a08b240 : 0xffffff7fab2f56d2
    0xffffff818a08b2e0 : 0xffffff7fab2f20ca
    0xffffff818a08b380 : 0xffffff7fab2f1ba4
    0xffffff818a08b3e0 : 0xffffff7fab41311f
    0xffffff818a08b4c0 : 0xffffff7fab410673
    0xffffff818a08b5d0 : 0xffffff7fab4145ef
    0xffffff818a08b670 : 0xffffff7fab194ce7
    0xffffff818a08b7b0 : 0xffffff7fab196791
    0xffffff818a08b810 : 0xffffff7fab196533
    0xffffff818a08b860 : 0xffffff7faafe47ea
    0xffffff818a08b930 : 0xffffff7faafec68e
    0xffffff818a08b970 : 0xffffff7faafe85d4
    0xffffff818a08b9a0 : 0xffffff7faafe856a
    0xffffff818a08ba40 : 0xffffff7fab01516a
    0xffffff818a08bc40 : 0xffffff7fab016029
    0xffffff818a08bd10 : 0xffffff7fabda704b
    0xffffff818a08bd30 : 0xffffff7fabda6c6f
    0xffffff818a08bd60 : 0xffffff7fabda8279
    0xffffff818a08be90 : 0xffffff7fabd95450
    0xffffff818a08beb0 : 0xffffff7fabdcf88a
    0xffffff818a08bed0 : 0xffffff7fabdcf9b7
    0xffffff818a08bef0 : 0xffffff802ac467a8
    0xffffff818a08bf30 : 0xffffff802ac452aa
    0xffffff818a08bf80 : 0xffffff802ac453d9
    0xffffff818a08bfb0 : 0xffffff802a8b2977
    Kernel Extensions in backtrace:
    com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000->0xffffff7fab2bffff
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7faaf9e000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7faaf5b000
    com.apple.nvidia.gk100hal(8.1)[5122FE48-4118-30A5-8E71-7219C580E7B9]@0xffffff7fab2cd000->0xffffff7fab5d1fff
    dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7fabd6f000->0xffffff7fabe3bfff
    dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000
    dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7faaf9e000
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7faaf5b000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    12D78

    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide: 0x000000002a600000
    Kernel text base: 0xffffff802a800000
    System model name: MacPro5,1 (Mac-F221BEC8)

    System uptime in nanoseconds: 5275122415802
    last loaded kext at 3692639947344: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7facad4000, size 65536)
    last unloaded kext at 107476369506: com.apple.driver.AppleIntel8254XEthernet 3.1.1b1 (addr 0xffffff7faba76000, size 69632)
    loaded kexts:
    com.nvidia.CUDA 1.1.0
    com.bresink.driver.BRESINKx86Monitoring 9.0
    com.Cycling74.driver.Soundflower 1.5.2
    com.blackmagic-design.desktopvideo.iokit.driver 9.7
    com.blackmagic-design.desktopvideo.iokit.framebufferdriver 9.7
    com.blackmagic-design.desktopvideo.iokit.decklinkhddriver 1.0.0
    com.apple.filesystems.msdosfs 1.8
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 75.19
    com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
    com.apple.filesystems.ntfs 3.10
    com.apple.driver.AudioAUUC 1.60
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AGPM 100.12.87
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AppleHDA 2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient 3.5.10
    com.apple.driver.AppleMCCSControl 1.1.11
    com.apple.GeForce 8.1.0
    com.apple.driver.AppleMikeyDriver 2.3.7fc4
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.ApplePolicyControl 3.3.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.iokit.SCSITaskUserClient 3.5.5
    com.apple.driver.AppleRAID 4.0.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 34
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.3.1
    com.apple.driver.AppleUSBHub 5.5.5
    com.apple.driver.AppleFWOHCI 4.9.6
    com.apple.driver.Intel82574L 2.3.0b5
    com.apple.driver.AppleAHCIPort 2.5.1
    com.apple.driver.AppleUSBEHCI 5.5.0
    com.apple.driver.AppleUSBUHCI 5.2.5
    com.apple.driver.AppleEFINVRAM 1.7
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.7
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2
    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard 170.2
    com.apple.driver.AppleHIDKeyboard 170.2
    com.apple.kext.triggers 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
    com.apple.driver.AppleMultitouchDriver 235.29
    com.apple.driver.AppleUSBAudio 2.9.0f6
    com.apple.iokit.IOSurface 86.0.4
    com.apple.iokit.IOBluetoothFamily 4.1.3f3
    com.apple.driver.DspFuncLib 2.3.7fc4
    com.apple.nvidia.gk100hal 8.1.0
    com.apple.NVDAResman 8.1.0
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleGraphicsControl 3.3.0
    com.apple.iokit.IONDRVSupport 2.3.7
    com.apple.driver.AppleSMBusController 1.0.11d0
    com.apple.iokit.IOAudioFamily 1.8.9fc11
    com.apple.kext.OSvKernDSPLib 1.6
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
    com.apple.driver.AppleSMBusPCI 1.0.11d0
    com.apple.driver.AppleHDAController 2.3.7fc4
    com.apple.iokit.IOGraphicsFamily 2.3.7
    com.apple.iokit.IOHDAFamily 2.3.7fc4
    com.apple.driver.AppleSMC 3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.3.0d51
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
    com.apple.iokit.IOUSBHIDDriver 5.2.5
    com.apple.iokit.IOUSBMassStorageClass 3.5.1
    com.apple.driver.AppleUSBComposite 5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
    com.apple.iokit.IOUSBUserClient 5.5.5
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOAHCIFamily 2.3.1
    com.apple.iokit.IOUSBFamily 5.5.5
    com.apple.driver.AppleEFIRuntime 1.7
    com.apple.iokit.IOHIDFamily 1.8.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220.2
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 345
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.7
    com.apple.iokit.IOPCIFamily 2.7.3
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: MacPro5,1, BootROM MP51.007F.B03, 6 processors, 6-Core Intel Xeon, 3.33 GHz, 12 GB, SMC 1.39f5
    Graphics: NVIDIA GeForce GTX 670, NVIDIA GeForce GTX 670, PCIe, 2048 MB
    Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3032372E4130304C4620
    Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3032372E4130304C4620
    Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431
    Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431
    Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet 2, Ethernet, en1
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: Corsair Force GT, 240,06 GB
    Serial ATA Device: WDC WD6400AAKS-41H2B0, 640,14 GB
    Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
    Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
    Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB
    USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0xfd300000 / 3
    USB Device: PTZ-930, 0x056a (WACOM Co., Ltd.), 0x00b2, 0xfd320000 / 5
    USB Device: hub_device, 0x0424 (SMSC), 0x2602, 0xfd310000 / 4
    USB Device: Flash Card Reader, 0x0424 (SMSC), 0x2228, 0xfd311000 / 6
    USB Device: USB 3.0 Desktop HD, 0x18a5, 0x0400, 0xfd100000 / 2
    USB Device: EDIROL UA-1A, 0x0582 (Roland Corporation), 0x0018, 0x1a200000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
    FireWire Device: built-in_hub, 800mbit_speed
     
  12. Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #12
    Of course they do - under the right conditions!


    I was getting this till I replaced my 7300 which had some bad RAM on it. I guess you might be in the same boat. Do you have another card to try out?

    http://www.evga.com/forums/tm.aspx?m=4892&mpage=1
    https://discussions.apple.com/message/21642515#21642515
     
  13. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #13
    Seems like tesselator is right, just look at this:

    panic(cpu 2 caller 0xffffff7fab00f7f2): NVRM[0/5:0:0]: Read Error 0x0010a5a8: CFG 0x118910de 0x00100406 0x8a000000, BAR0

    Kernel Extensions in backtrace:
    com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000->0xffffff7fab2bffff
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7faaf9e000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7faaf5b000
    com.apple.nvidia.gk100hal(8.1)[5122FE48-4118-30A5-8E71-7219C580E7B9]@0xffffff7fab2cd000->0xffffff7fab5d1fff
    dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7fabd6f000->0xffffff7fabe3bfff
    dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7faafb2000
    dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7faaf9e000
    dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7faaf1d000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7faaf5b000

    Graphics related crash.
     
  14. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #14
    Thanks, that's a pity. Have to bring it back but first have to look for a spare one...
     
  15. Flash SWT macrumors 6502

    Flash SWT

    Joined:
    Mar 14, 2009
    Location:
    Houston, TX
    #15
    Generally the only thing that will cause my system (10.6.8) to totally freeze like that is the game Team Fortress 2. Usually when this happens (screen totally frozen, no response to mouse/keyboard) I can still SSH into the Mac Pro and the "WindowServer" process is in a "stuck" state. Holding down the power button is the only fix.

    However lately I've had it freeze twice while using Remote Desktop. These times I couldn't even SSH into the box so I'm not sure if it was the WindowServer again or not...
     
  16. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #16
    I just had one while FCP X was exporting. Screen went black. Thought it was energy saver. But it was a reboot. Very annoying. First have to find another card before I can send the GTX to the reseller.
     
  17. Tesselator, May 13, 2013
    Last edited: May 13, 2013

    Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #17
    I wonder if this could also be a power draw issue? The GTX 670 isn't very "green" when working and your symptom description sounds a lot like what I get on my system when the GTX570 hits full draw. Try playing an HD youtube at the same time you run Furmark in 1080p Full Screen (with AA OFF - which draws more power for some reason) and see if it's repeatable. If it is there's a pretty good chance it could be a power supply issue. Not to say that your PSU is bad but rather it's just too small for the job.
     
  18. Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #18
    Hi,

    Thanks, tried this on dual monitors. Display one Furmark. Display two youtube. For half an hour no crashes. Only the fan noise was increasing

    Is there another way to test the card?

    As the problems started after changing card and cpu. Could a full new install of mountain lion be usefull?
     
  19. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #19
    It could well be Graphic drivers bus, the better way to test out if it is indeed GPU drivers is to install a different OS, so if you can install SL or Lion I would try this first, that is, if you have that version OS X.

    But a clean ML install also might resolve issues.

    It seems to me that GPU drivers aren't that good "lately".
     
  20. Pjotr28, Jun 19, 2013
    Last edited: Jun 19, 2013

    Pjotr28 thread starter macrumors member

    Joined:
    Mar 3, 2013
    Location:
    Netherlands
    #20
    Hi back again,

    After having occasional freezes I've now had 5 in a row. Working on FCP X. No heavy cpu load. And it happens randomly for example when using Safari.
    It's hot in Holland. Above thirty degrees celsius. But the highest temp in the mac is 44 degrees.
    What do you guys think. Graphic card? I should find me an used one to find out.

    I read that an EVGA gtx680 is working in a Mac Pro with boot screen. Can I get the same problem with this card? For example drawing to much power?
     

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