Totally Frustrated with Apple Care Que

Discussion in 'iPhone' started by jsf721, Nov 19, 2014.

  1. jsf721 macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #1
    I have spent 6 hours of my life getting my defective iP6 replaced.

    Yes, they did send me a new phone, but it is after several rounds of blank the phone and set up as new? Blank the phone and restore from back up.

    Each call, you go into 2 queues and I am on hold for 15-30 minutes each time before you get a live person.

    It is no a good system. and its frustrating,
     
  2. JayIsAwesome macrumors 65816

    JayIsAwesome

    Joined:
    Sep 8, 2013
    Location:
    Texas
    #2
    I remember one time my brother was on hold with Cricket, with a wait time of "less than 90 minutes"
     
  3. Tobias Funke macrumors 6502a

    Tobias Funke

    Joined:
    Apr 3, 2012
  4. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #4
    Try calling your electric company. That's fun. Last wait I had was 145 minutes. That was all due to them charging me extra and not questioning the fact that it was nearly double. Turns out my neighbor had been siphoning. Total time on the call: 167 minutes.
     
  5. kingofwale macrumors 6502a

    kingofwale

    Joined:
    Apr 24, 2010
    #5
    richest company in the world. billions of cash!

    you'd think they can afford a few CSR.
     
  6. BSben macrumors 6502a

    Joined:
    May 16, 2012
    Location:
    UK
    #6
    You certainly fit well in here then.

    Back on topic, I think that if a company charges premium prices, they should provide a premium service. To be fair, sometimes Apple is amazingly good at customer service, but sometimes it is just rubbish.
     

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