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Touch disease - replacement iPhone

G

gee912

macrumors newbie
Original poster
Dec 6, 2016
8
4
Europe
I have just had my 2 year old iPhone 6+ replaced under AppleCare due to a fading screen corner.

The replacement phone has the touch disease that I have been reading about. The worst is in the morning when the alarm goes off and the phone is not responding to touch, even after 3 or 4 resets, the problem is still there. Then magically it will start working again.

I contacted AppleCare and they will send another replacement.

It's interesting that this problem would present on a new phone from Apple. I checked the serial number online and it looks like the phone was manufactured in October 2016, so I am guessing it should be new!?

I thought I would post this to see if others had experience with new phones having this same problem.
 
The board design is exactly the same in the newer phones as it was in the old ones. It seems Apple cheaped out on not using underfill for the chip and a metal shield instead of the sticker that's used in the 6 and 6 plus.

Seeing as it's a replacement phone just keep swapping it until you get a phone your happy with. It's part of the reason you pay for AC+ after all.
 
Last edited:
Well it's interesting that the 6+ I had for 2 years never once had this problem.
 
What causes the problem as far as I can tell is that the phones flex to much under normal use which can cause the Touch IC chip solder to crack. Because Apple don't seem to be checking refurb logic boards very well it's quite likely that some faulty boards have ended up in refurbished phones meaning the issue can occur out of the box for some customers.
 
Matthew.H said:
What causes the problem as far as I can tell is that the phones flex to much under normal use which can cause the Touch IC chip solder to crack. Because Apple don't seem to be checking refurb logic boards very well it's quite likely that some faulty boards have ended up in refurbished phones meaning the issue can occur out of the box for some customers.
Click to expand...
Apple uses new phones when replacing with Apple care . I had my 6 replaced a few times over 2 years every replacement was brand new .
 
Jtradar said:
Apple uses new phones when replacing with Apple care . I had my 6 replaced a few times over 2 years every replacement was brand new .
Click to expand...

That's what I thought.
It's also interesting that I posted about this on the Apple support communities website with the same title and they removed it. Sent me an email saying I posted a poll or a petition... WTF? The post was the same as above. Maybe they don't like this issue getting attention.
 
Jtradar said:
Apple uses new phones when replacing with Apple care . I had my 6 replaced a few times over 2 years every replacement was brand new .
Click to expand...
Apple does not replace phones with new phones. They call them 'service units', which is basically a phone with a new outer shell, battery, and screen. The other components could be new or used/repaired.
 
gee912 said:
I have just had my 2 year old iPhone 6+ replaced under AppleCare due to a fading screen corner.

The replacement phone has the touch disease that I have been reading about. The worst is in the morning when the alarm goes off and the phone is not responding to touch, even after 3 or 4 resets, the problem is still there. Then magically it will start working again.

I contacted AppleCare and they will send another replacement.

It's interesting that this problem would present on a new phone from Apple. I checked the serial number online and it looks like the phone was manufactured in October 2016, so I am guessing it should be new!?

I thought I would post this to see if others had experience with new phones having this same problem.
Click to expand...

That's because the phone you've received is a phone that previously had Touch Disease, but was cheaply repaired and developed the issue again.
 
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