Touch ID lost fingerprints

Discussion in 'iPhone' started by jcorbin, Feb 19, 2014.

  1. jcorbin macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    D.C.
    #1
    This morning I woke up and used it for a few hours. Then I had to reboot and put in my passcode to unlock. After that it wouldn't unlock with my fingerprint. So I checked touch ID settings. No fingerprints setup.

    Anyone have this happen?
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    I've only lost mine when I've restored via iTunes or performed a "Erase all content and settings" from the phone.
     
  3. Gator1pk macrumors newbie

    Gator1pk

    Joined:
    Sep 28, 2013
    Location:
    Fort Lauderdale
    #3
    Happened to me as well

    I didn't do a restore or any reset. Just the touchid simply would not work yesterday. I checked my setting and the fingerprints were gone. I had to redo them. No back to normal. But they shouldn't delete by themselves either.:mad:
     
  4. jcorbin thread starter macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    D.C.
  5. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #5
    This happened to me after a reboot yesterday. I kept wondering why it wasn't scanning my finger.
     
  6. thatoneguy82 macrumors 68000

    thatoneguy82

    Joined:
    Jul 23, 2008
    Location:
    Beach Cities, CA
    #6
    Never happened to me, but something similar. Whenever I have the Twitter open and then let it auto-lock without exiting the app, TouchID won't work at all. It won't even say "Try Again" - just the code works. New Twitter update fixed this. Maybe a long shot, but have you installed a new apps lately that may contribute to this?
     
  7. jcorbin thread starter macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    D.C.
  8. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #8
    I woke up one day to find my iPhone 5s said I didn't even have a fingerprint reader. Only fix was a new phone.
     
  9. stu.h macrumors 65816

    stu.h

    Joined:
    May 8, 2010
    Location:
    West Midlands, England.
  10. jcorbin thread starter macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    D.C.
  11. jlaustill macrumors newbie

    Joined:
    Aug 12, 2014
    #11
    Just happened to me

    This just happened to me today. I went into the settings and it was simply turned off. Turned it back on, re-registered all my prints, and now it is working fine. But I have only had this phone for 4 days! If this happens frequently it is going to be super annoying!
     
  12. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #12
    There are 10 million iphone 5s out there. Six people post a problem. Basically .00006%. :eek:

    Anyway I lost my fingerprints, but I know exactly what happened. I forgot my phone password and asked corporate hotline for a reset. After reset fingerprints no longer worked...I had to re-enter them. Had the phone since Nov. 9 months without any touch id issues.
     

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