Touch ID lost fingerprints

jcorbin

macrumors 6502a
Original poster
Oct 18, 2011
776
30
D.C.
This morning I woke up and used it for a few hours. Then I had to reboot and put in my passcode to unlock. After that it wouldn't unlock with my fingerprint. So I checked touch ID settings. No fingerprints setup.

Anyone have this happen?
 

T5BRICK

macrumors G3
Aug 3, 2006
8,088
2,057
Oregon
I've only lost mine when I've restored via iTunes or performed a "Erase all content and settings" from the phone.
 

Gator1pk

macrumors member
Sep 28, 2013
53
24
Fort Lauderdale
Happened to me as well

I didn't do a restore or any reset. Just the touchid simply would not work yesterday. I checked my setting and the fingerprints were gone. I had to redo them. No back to normal. But they shouldn't delete by themselves either.:mad:
 

thatoneguy82

macrumors 68000
Jul 23, 2008
1,891
2
Beach Cities, CA
Never happened to me, but something similar. Whenever I have the Twitter open and then let it auto-lock without exiting the app, TouchID won't work at all. It won't even say "Try Again" - just the code works. New Twitter update fixed this. Maybe a long shot, but have you installed a new apps lately that may contribute to this?
 

alphaod

macrumors Core
Feb 9, 2008
22,054
1,106
NYC
I woke up one day to find my iPhone 5s said I didn't even have a fingerprint reader. Only fix was a new phone.
 

jlaustill

macrumors newbie
Aug 12, 2014
2
0
Just happened to me

This just happened to me today. I went into the settings and it was simply turned off. Turned it back on, re-registered all my prints, and now it is working fine. But I have only had this phone for 4 days! If this happens frequently it is going to be super annoying!
 

I7guy

macrumors Core
Nov 30, 2013
20,620
8,472
Gotta be in it to win it
Whoa. Seems like more than just a one off
There are 10 million iphone 5s out there. Six people post a problem. Basically .00006%. :eek:

Anyway I lost my fingerprints, but I know exactly what happened. I forgot my phone password and asked corporate hotline for a reset. After reset fingerprints no longer worked...I had to re-enter them. Had the phone since Nov. 9 months without any touch id issues.