Touch ID not working any more on iPhone 6 Plus...

Discussion in 'iPhone' started by Laurence Eckert, Nov 14, 2014.

  1. Laurence Eckert macrumors member

    Jun 6, 2014
    When I first got my iPhone 6 Plus, Touch ID was working flawlessly, not it is failing to recognize my finger print when unlocking my device or authorizing purchases. I have removed the fingerprints in hopes that it would fix the issue but the problem persists. Can someone help me with this?
  2. Learylvr. macrumors regular


    Nov 18, 2011
    When I had the 5s I had this problem with my first 5s. Have you tried to scan the same finger more than once? Try setting up like 2 or three scans of the finger you use most. With my 5s it would work perfectly for a few days then stop working again. After 2 months of trying to re-scan my finger over and over again, I returned to Apple. They replaced my original 5s and I never had issues with the scanner again. My 6+ I have had since launch day, I entered 1 finger print scan when I set up my 6+, It works perfectly every time. I scan on set up day, no issues at all. If I were you I'd make an appt. at Apple and exchange it. I have no idea why I waited for 2 months with my 5s, I kept thinking I was scanning it wrong. Lol I wasn't. My 2nd 5s worked flawlessly from the first scan after set up. Go to Apple. It really works 100%, every time unless my finger is wet. let us know how it comes out.
  3. PanAm-L1011 macrumors 6502

    May 29, 2010
    Republic of California
    ^^^^^ Great advice. Also scan your finger in the direction that you naturally place it on the home button to unlock. I had origanally scanned it with the tip of my thumb pointing straight upwards. I rescanned it so the tip of my thumb points straight to the left (ie my thumb is parallel to the top of the screen) and it works so much better.

Share This Page