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Touch ID not working with iTunes purchase
- Thread starter BD1
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In the Passcode & Fingerprint section where you train your fingerprints there should be a slider for "iTunes & App Store" right under "Passcode Unlock". If that isn't there I'd check and make sure that you are signed into your account in the actual "iTunes & App Store" setting.
Go to settings, then general, then pass code and fingerprint. Then fingerprints>, and select iTunes and App Store.
I found that after i had used it a few times with a password it then gave me the option to use fingerprint scanner. But reboot your device and you will have to use the password first time before it actives the touch is. Seems apple may have gone a little OTT as i want to be able to use my print all the time
I'm having this same problem. As far as I can tell I have I the right settings selected.
I tried doing several free purchases to see if it would eventually ask me for fingerprint but it doesn't. I've restarted the phone, restarted the app store, even did a full restore on the phone.
I am restored from a beta GM backup if that is common to anyone else having the problem.
On 7.0.1
I tried doing several free purchases to see if it would eventually ask me for fingerprint but it doesn't. I've restarted the phone, restarted the app store, even did a full restore on the phone.
I am restored from a beta GM backup if that is common to anyone else having the problem.
On 7.0.1
Answering because I solved the problem - at least for me.
I went into Settings -> General -> Reset
I reset all settings (*not* content)
I had to re-enter a few passwords and such after the restart but the sensor worked for the App stores.
I suspect that coming from the developer beta there was seem crap left in or changed in the release version and when I restored from backup it didn't correctly setup the sensor and/or stores.
(Technically, I also swapped iTunes accounts in here, tried a US one and then CAN one just in case it wasn't the reset alone).
I went into Settings -> General -> Reset
I reset all settings (*not* content)
I had to re-enter a few passwords and such after the restart but the sensor worked for the App stores.
I suspect that coming from the developer beta there was seem crap left in or changed in the release version and when I restored from backup it didn't correctly setup the sensor and/or stores.
(Technically, I also swapped iTunes accounts in here, tried a US one and then CAN one just in case it wasn't the reset alone).
I'm having this issue, but reset all settings didn't work for me. Did you do the reset and the account switch at the same time? Not much of a controlled test, so I'm not sure what may have fixed the issue if that's the case.
This issue is quite frustrating.
Simple solution. You must first log into the iTunes Store. Once you have done that, you will see that the iTunes option is no longer grayed out in the fingerprint section.
I wish it were that simple. I've logged into the store and verified that the option to use fingerprints for the store is enabled and turned on. When I go back to the store, I am continually prompted for a password with the old alert. I have yet to see the correct behavior.
I'm on 7.0.1. I've restored the phone a couple of times to see if starting as a new phone changed anything. I've tried resetting all settings. Nothing.
Thanks this worked for me finally! So after doing reset all settings:
1. put in a passcode.
2. re scan fingers
3. I noticed the toggle for app purchase was greyed out.
4. wen to the app store and downloaded a free app.
5. it asked for my passcode then asked if i would like to use itouch for purchases!
THANK YOU! Doing things in this exact sequence worked for me. I had been turning on the option to use fingerprints for purchases after setting the fingerprint and before going into the store.
Resolution?
Okay, I think I may have finally figured this out. I always enable restrictions and change the require password option from 15 minutes to immediately. When this option is set to immediately, the App Store only prompts for my password and does not offer Touch ID authentication as an option. I'm only prompted to scan my fingerprint if the option is set to 15 minutes or restrictions are off entirely.
Okay, I think I may have finally figured this out. I always enable restrictions and change the require password option from 15 minutes to immediately. When this option is set to immediately, the App Store only prompts for my password and does not offer Touch ID authentication as an option. I'm only prompted to scan my fingerprint if the option is set to 15 minutes or restrictions are off entirely.
Easy answer I discovered as I had the same problem. In the "Fingerprints" area even if you have "Passcode unlock" and "iTunes and App store" green, undo them to white. Then move them back to green (on). At that point it will ask for your Apple ID password and you should be set.