Resolved Touch ID problem

[boomhower]

Got my wife a 5S and while setting it up the touch ID wouldn't register her finger and it failed. So she skipped and kept rolling. Now she wants to try again but when you go to add a finger it says it failed and to try again without ever actually trying. It just keeps saying that and doesn't allow you to actually try registering a finger. Ideas?

 

[brand]

Ideas?

1. Restore iPhone and try again
2. Contact Apple

 

[boomhower]

I guess #2, she won't restore again.

 

[KPOM]

Try "Reset All Settings." It won't erase your data, but you'll need to enter in your Apple ID and iCloud information again.

 

[ewils19]

Got my wife a 5S and while setting it up the touch ID wouldn't register her finger and it failed. So she skipped and kept rolling. Now she wants to try again but when you go to add a finger it says it failed and to try again without ever actually trying. It just keeps saying that and doesn't allow you to actually try registering a finger. Ideas?

I had the exact same thing happen on my first 5s, although mine didn't start doing it till 2 weeks after I got it. I got it replaced at the Apple Store. The geniuses had me try to erase it and set up as new instead of using my backup to rule out a software issue, but I still had the problem after doing that so they replaced it for me.

 

[PNutts]

I guess #2, she won't restore again.

Is anyone else able to successfully register a finger? If not it certainly does sound like a phone issue.

 

[boomhower]

Is anyone else able to successfully register a finger? If not it certainly does sound like a phone issue.

It won't even let you try. Hit add new finger and it immediately says it failed. Doesn't even let UI try to do a scan.

 

[Jason1978]

Got my wife a 5S and while setting it up the touch ID wouldn't register her finger and it failed. So she skipped and kept rolling. Now she wants to try again but when you go to add a finger it says it failed and to try again without ever actually trying. It just keeps saying that and doesn't allow you to actually try registering a finger. Ideas?

Sounds like a software issue. I am able to register 2 fingers perfectly. I would try doing a full restore. Maybe even set up as new...if all else fails take it back.

 

[guymarble]

Mine done this once, turned the phone off and back on and went back to normal

 

[boomhower]

Mine done this once, turned the phone off and back on and went back to normal

That worked.... Sometimes it is the simplest solution.