Touch ID Sensor Loose on MacBook Pro 15"

Discussion in 'MacBook Pro' started by rmg007, Nov 26, 2016.

  1. rmg007 macrumors member

    Joined:
    Aug 28, 2009
    #1
    Hi all -

    I have two MacBook Pro 13" with Touch Bars and the Touch ID Sensors are solid. I just purchased a 15" at the Apple Store yesterday and there is some play in the Touch ID Sensor. Makes an annoying click and slides around just a bit when touched. I am also concerned it may wear/fall out eventually.

    Anybody else have this experience?
     
  2. WhiteWhaleHolyGrail macrumors 6502a

    WhiteWhaleHolyGrail

    Joined:
    Nov 14, 2016
  3. macintoshmac macrumors 68000

    macintoshmac

    Joined:
    May 13, 2010
    #3
    But his concern is the behaviour is apparently different between 13 and 15, like he said. Solid feel buttons on 13 versus wriggly on 15.
     
  4. WhiteWhaleHolyGrail macrumors 6502a

    WhiteWhaleHolyGrail

    Joined:
    Nov 14, 2016
    #4
    Yes I know and I'm addressing the clicking concern as it doesn't make sense.

    No wobble at all on my sensor.
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #5
    Some users here have reported a firm Touch ID button on the 13," while others have noted a very slight wiggle as you reported with your 15." If it is working correctly, you can keep monitoring its usage or take to the Apple Store, so that a genius can advise.
     
  6. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
  7. New_Mac_Smell macrumors 65816

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    UK / China
    #7
    Whilst you were at the store purchasing the 15", did you play with the 15" at all? I'd go play with them in the Apple shop, then play with yours a little, then stop giggling, and see if they're the same. If they are it might put you at ease.
     
  8. Fireball Dragon macrumors 6502a

    Fireball Dragon

    Joined:
    Nov 26, 2012
    Location:
    Chigwell, England
    #8
    Mine was loose on my 15". Felt like it was sticking to my finger as I lifted it. Bothered me quite a bit.

    Got another one today and it is solid. If I'm paying >£3k for a MacBook, I need to be satisfied.
     
  9. sprockett macrumors member

    Joined:
    May 19, 2008
    #9
    was slightly loose on my 15 TB. Checked the store, there was a 13 that was tight, and a 15 that was loose. no biggie actually.
     
  10. powerocool macrumors 6502

    powerocool

    Joined:
    Jun 5, 2007
    #10
    Mine and my friend's 15" both has pretty loose touchID buttons. It doesn't really bother me.

    I had another 15" with tight TouchID key, but on that machine some keys on the keyboard were also tight. I'd rather have a good keyboard over a loose TouchID.
     
  11. chromafile macrumors member

    Joined:
    Jul 18, 2009
    #11
    I got a replacement 15" yesterday because the first one's speaker was blown by Bootcamo drivers.
    First one had tight Touch ID and new one has loose Touch ID. It doesn't really bother me but MacBook Pro itself is wobbling on flat surface.
    Talked to Apple Online Store and Apple is sending me a new one. Another few weeks of waiting has just begun:(
     
  12. edwardleonardy macrumors newbie

    Joined:
    Dec 4, 2016
    Location:
    Sydney, NSW
    #12
    My 15" is also loose and it makes sounds when touched like it was stuck to my finger. Should I get a replacement unit????
     
  13. Ma2k5 macrumors 6502a

    Ma2k5

    Joined:
    Dec 21, 2012
    #13
    Only you can answer that ;)
     
  14. brokken macrumors newbie

    Joined:
    Dec 16, 2016
    Location:
    San Jose, CA
    #14
    Mine makes the same kind of noise almost like it's floating loose in it's designated spot. When I touch it it makes a significant noise which I don't think it's normal. To verify that I wasn't imagining things, I went to two different stores: One in Stoneridge and the other at Oakridge. The demo units at Stoneridge felt solid and made no significant noise while the ones at the second location were about 50-50. Some made noise while others felt solidly in place. I could not discern any noise coming from any of the 13" models. I opened a case with Apple and took the call on my Mac 15". The person at the other end could hear what I was talking about and suggested that I make an appointment with a 'genius' at one of the stores - which I did. When I arrived I was told that if the button functionally performed that they would not initiate a case and suggested that I get in touch with Apple via my existing case number. They refused to even review the case or add their own notes insisting that I could have a refund if I so desired and then would have to re-purchase my Mac. I will be contacting their phone support tomorrow to see about getting a replacement though. This was not a trivial nor frivolous purchase and I expect better quality control from such an expensive piece of equipment
     
  15. jltxwesley macrumors newbie

    jltxwesley

    Joined:
    Dec 21, 2016
    #15
    Did you get it replaced?
     
  16. jetjaguar macrumors 68030

    jetjaguar

    Joined:
    Apr 6, 2009
    Location:
    somewhere
    #16
    My 15" has a wobbly one as well but no stores by me have one in stock to swap out
     
  17. jltxwesley macrumors newbie

    jltxwesley

    Joined:
    Dec 21, 2016
    #17
    I got my 15" yesterday, has the same issue.
     
  18. Anoi macrumors member

    Joined:
    May 18, 2006
    #18
    I have two 13inch MBPs here now. One with a solid touchid button, and the other with a slightly loose one. The solid button one is going back as I ordered one with more storage. Now I don't know whether to accept this new one or not. I can't be without a laptop, so not really sure whether to just stick with it or not.
     
  19. kokhoong0624 macrumors regular

    kokhoong0624

    Joined:
    Aug 23, 2015
    #19
    My 15 also have this wobbling issue. It's going back because the display is not uniform.
     
  20. sprockett macrumors member

    Joined:
    May 19, 2008
    #20
    friends brand new 15inch also has slightly loose touch ID. i think this is the norm
     
  21. Tea-Aholic macrumors 6502

    Joined:
    Dec 8, 2011
    Location:
    Melbourne, Australia
    #21
    I bought a base model 15-inch and it was really loose. Then I returned it to get the high tier model (2.7/Radeon 455) and this one is not loose.
     
  22. SoyCapitanSoyCapitan macrumors 68040

    SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    #22
    It's a key. It's not loose and it won't fall out. It feels loose when you compare it to the new very solid butterfly keyboard. If the old keyboard was still being used then it would be less apparent.

    Future generations will probably copy the iPhone 7 sensor exactly. At the moment that sensor won't fit next to the Touch Bar.
     
  23. Fireball Dragon macrumors 6502a

    Fireball Dragon

    Joined:
    Nov 26, 2012
    Location:
    Chigwell, England
    #23
    I think there definitely is a loose button issue circulating. I had a 2016 MacBook in November that had a loose Touch ID button. It went back.

    The one I have now is solid, and there is a difference to both the feel and noise when pressed. The loose one clearly stuck to my finger and had a rattle.
     
  24. kis macrumors 65816

    Joined:
    Aug 10, 2007
    Location:
    Switzerland
    #24
    I've had both the 13" and the 15" and both have / had wobbly Touch ID sensors.
     
  25. SoyCapitanSoyCapitan macrumors 68040

    SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    #25
    Of course, skin has oil and anytime you press a glossy button it will temporarily stick and move with your skin. It will happen to all Touch ID buttons, if not at first then later. The only solution isn't ready yet.
     

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