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Touch screen stopped responding twice 5S

A

Azy

macrumors regular
Original poster
Jun 13, 2012
103
1
I've had my 5S now for since launch day and last night I was switching apps and I thought my phone has completely frozen and locked up. Very surprised I held down home and power and forced a restart but when I turned it back on again I put my finger on and it asked for my passcode as it just rebooted but I wasn't accepting any touches and wouldn't let me out my passcode in. I kept playing with it and eventually it started working Again so figured ios bug. However it happens again today and on closer inspection I realised that iOS was still functioning. Parallex still worked, siri still worked messages still came in it was in fact the touch screen failing to register touch screen input.

Only way to get it worked again was to continually press the home button which intermittently made it work for a while until it began to work again -

Anybody else has this issue? I'm wondering if it's a hard where fault where maybe the home button is interfering with the touch screen as it was both produced and fixed by use of the home button.

I'll be going to get it replaced asap just wondering if anybody else has has anything similar.
 
Azy said:
I've had my 5S now for since launch day and last night I was switching apps and I thought my phone has completely frozen and locked up. Very surprised I held down home and power and forced a restart but when I turned it back on again I put my finger on and it asked for my passcode as it just rebooted but I wasn't accepting any touches and wouldn't let me out my passcode in. I kept playing with it and eventually it started working Again so figured ios bug. However it happens again today and on closer inspection I realised that iOS was still functioning. Parallex still worked, siri still worked messages still came in it was in fact the touch screen failing to register touch screen input.

Only way to get it worked again was to continually press the home button which intermittently made it work for a while until it began to work again -

Anybody else has this issue? I'm wondering if it's a hard where fault where maybe the home button is interfering with the touch screen as it was both produced and fixed by use of the home button.

I'll be going to get it replaced asap just wondering if anybody else has has anything similar.
Click to expand...

Are you on 7.0.2?
 
This happened pre and post 7.0.2 and a restart itself did not fix it on both occasions. Only when I repeatedly pressed the home button at differnt angles did it resolve itself


Edit---

Just happened again! I heard a louder than nornal click from the home button and it stopped responding. repeatedly pressing home button seemed to get it going again
 
Just got mine and happened 3 times (on both 7.01 and 7.02) and both home and power buttons were unresponsive. But I was able to do a hard Home+Power reboot so I'm guessing its software.
 
urkel said:
Just got mine and happened 3 times (on both 7.01 and 7.02) and both home and power buttons were unresponsive. But I was able to do a hard Home+Power reboot so I'm guessing its software.
Click to expand...

I'm wondering if it isn't the long hard push on the home button as part of the reset isn't what's fixing it as twice now I've done the restart home and power button and it's still been unresponsive upon start up so I can't enter my passcode for first time. It's only when I press the home button the right way it starts to work again
 
Restored. Still happening though. I also noticed that whilst it's happening every so often a blue translucent bar scrolls across the screen? Anyone know what that's about? I've also tried a restore.

Will have to try get to an apple store and get it replaced over the weekend, gutted as the 5s is definably the best phone I have ever had hope it's not a widespread manufacturing fault
 
Azy said:
Restored. Still happening though. I also noticed that whilst it's happening every so often a blue translucent bar scrolls across the screen? Anyone know what that's about? I've also tried a restore.

Will have to try get to an apple store and get it replaced over the weekend, gutted as the 5s is definably the best phone I have ever had hope it's not a widespread manufacturing fault
Click to expand...

No, restore as NEW. No apps, no nothing. If it still happens, make an apt and take it back.
 
Azy said:
Touch screen stopped responding twice 5S
Click to expand...

OP you aren't alone https://forums.macrumors.com/threads/1645619/
iPhone 5s just went totally unresponsive for a few minutes, then eventually rebooted.

The first time it happened I figured it was a random glitch and didn't pay much attention to it. Now that it's happened a 2nd time I'm wondering if others have this issue as well?

The second time it happened I was:
- in safari just browsing the web
- then I got an gmail app notification and clicked on it to open the gmail app
- I scroll down the email just a little bit to read more
- then when I go to scroll down further the phone is totally unresponsive
- touch screen wont respond at all, home and power button wont work

Eventually the thing reboots to a black screen with an apple logo and all is "ok" but I wonder how widespread this issue is.

Of course I started from scratch with my 5s, no backup whatsoever, plus I updated to 7.0.1 as soon as I was first setting up my phone for the bug fixes it says it provided.

Also I went into Settings -> General -> About -> Diagnostics & Usage -> Diagnostics & Usage Data to see if there were any crash reports and I see a few entries titled "LatestCrash.plist" and "LowMemory".

I'd assume this is just an iOS 7 issue and that I should just put my faith in apple that they iron things out with updates?
Click to expand...
 
I did restore as new. Strange my issue differs slightly from others in that my phone still responds to all other buttons. I can even bring up multitasking just can't touch screen
 
I'm finding similar behavior on my 5s. Works fine sometimes, then other times the touch screen takes multiple swipes/presses to get a response. I had it big time with scrolling around a map just now -- it appears software related like the phone is too busy in the background. The fingerprint scanner also behaves similarly at times which makes me think it's software.

I'm on 7.0.2 and have restarted it numerous times.

----------

You know, I think I am seeing this a lot more (maybe exclusively) when plugged in. Anyone else?

Also I have a TechArmor screen protector on there (designed for iPhone 5). Anyone going uncovered?
 
My wife has said that her new 5S with 7.0.2 has a "dead spot" on the touch screen. I thought it was operator error until I saw this thread. Hmm...
 
The thread and a couple of other similar ones are making me second guess getting this phone. What is wrong with it? It shouldn't be doing this. That would drive me crazy.
 
Apple will figure this out. Call 1-800-MyApple or go into the Apple Store and demonstrate the issue.... They may give you a new phone. However since it's happening to a lot of people, I suspect it's bug they will fix with 7.0.3
 
danilko1 said:
Apple will figure this out. Call 1-800-MyApple or go into the Apple Store and demonstrate the issue.... They may give you a new phone. However since it's happening to a lot of people, I suspect it's bug they will fix with 7.0.3
Click to expand...

Somehow I don't think this is a software glitch. I think it's more of a hardware glitch.
 
Man...I would have assumed that Apple would've at least put a little bit more emphasis on resolving this issue knowing that a handful of last year's iteration had this similar problem. We're paying nearly a grand for this...like many of you guys said, hopefully its just a software thing.
 
Had mine replaced hopefully won't happen again! If it was a few seconds freeze up if have put it to software. But being locked out for over 10 minutes eve after holding home and power to restart and only fixing after pressing home button right makes me confident in thinking it was hardware in my case.
 
Azy said:
Had mine replaced hopefully won't happen again! If it was a few seconds freeze up if have put it to software. But being locked out for over 10 minutes eve after holding home and power to restart and only fixing after pressing home button right makes me confident in thinking it was hardware in my case.
Click to expand...

How is the replacement working out?

For anyone's future reference, I was able to isolate the problem, very strangely, to the charger I was using. It was a very old Belkin 1A USB charger. Whenever I plugged the iPhone into that, it would get "stuttery" -- scrolling would lag everywhere, sometimes the screen would not respond. Getting rid of that made the problem go completely away. The charger worked fine on my old iPhone 4 and other devices with no problem. Very strange behavior...
 
poorcody said:
How is the replacement working out?

For anyone's future reference, I was able to isolate the problem, very strangely, to the charger I was using. It was a very old Belkin 1A USB charger. Whenever I plugged the iPhone into that, it would get "stuttery" -- scrolling would lag everywhere, sometimes the screen would not respond. Getting rid of that made the problem go completely away. The charger worked fine on my old iPhone 4 and other devices with no problem. Very strange behavior...
Click to expand...

It's been perfect so far fingers crossed! I've only used the charger that came with my phone, no other
 
It's happening again on my new 5s. It was setup as a new phone not restored from backup. Its happened 7.0.2 and 7.0.3. I've kind of started learning to live with it and I know i just have to repeatedly press on the home button until it starts responding again but know I should really get it swapped our again.

I've not even got a lot of apps stored, the most of my phones storage is filled with music
 
This has happened to me a couple of times also. I've only really noticed it when it was plugged in.

I have a Mophie case.

It is frustrating. My wife hasn't mentioned it with her iPhone 5 on iOS 7, so I'm going to also assume that we're looking at a hardware issue here.

My phone was setup as new on launch day.
 
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