TouchID not working in App Store on M1 MBA

[badlydrawnboy]

I just took delivery of my M1 MacBook Air. I am not able to use TouchID for App Store purchases. In System Preferences > TouchID, the option to use TouchID for the App Store is selected. When I make a purchase in the App Store, I am asked to enter my password. After that, I am asked if I want to use TouchID to make purchases in the future. I select "OK". Then I get a message that says:

"There was a problem setting up biometric authentication on this device. Try again later."

I've tried deleting the fingerprint and adding it back. This didn't work.

Anyone else experiencing this?

 

[Apple_Robert]

That doesn’t sound good. It sounds similar to people who have had a hardware problem with their phone. Hopefully, it is just a software bug. I haven’t read of anyone else having this problem on the forum. Maybe someone else has.

 

[edhchoe]

I just tried it on mine and it does the same thing.

 

[Apple_Robert]

I just tried it on mine and it does the same thing.

How about creating a new admin user and see if the problem happens again.

 

[badlydrawnboy]

To be clear, TouchID is working in other apps, i.e. with 1Password, in Safari, etc. The only place it isn't working (as far as I can tell now) is with App Store purchases. I've also tried restarting the MBA twice, to no avail.

Seems to be bug.

 

[Apple_Robert]

To be clear, TouchID is working in other apps, i.e. with 1Password, in Safari, etc. The only place it isn't working (as far as I can tell now) is with App Store purchases. I've also tried restarting the MBA twice, to no avail.

Seems to be bug.

That does sound like a software bug.

 

[edhchoe]

I created an admin account and tried it. Same thing.

 

[edhchoe]

And I cannot delete the apps I downloaded....


Edit: I restarted the computer and I was able to remove them.

 

[Apple_Robert]

Several Big Sur bugs look like they have been uncovered with the release of the M1 Macs. Hopefully, Apple gets this fixed quickly.

Make sure to contact Apple about this problem.

 

[haruhiko]

I created an admin account and tried it. Same thing.View attachment 1681603

I saw this the first time I try to set up Touch ID but later it’s fine

 

[Boardiesboi]

Apple Pay does not work on my M1 MBA. It asks for TouchID and returns "payment not processed" error.

TouchID works fine otherwise.

 

[badlydrawnboy]

Are all of you running 11.0.1? I just got the computer yesterday and haven't had a chance to upgrade. Hoping that might fix it?

 

[m1macbookairuser]

I registered an account to reply to this. I'm encountering the exactly same issues with my MacBook Air M1 delivered on Saturday, Nov 28. TouchID works anywhere else but the App Store, I have to punch in my password every time I download an app

 

[Zazoh]

Ditto. It's a bug, I reported, but doesn't hurt for others to report.

Cmd + Space - Type Feedback and select Feedback Assistant.

 

[edhchoe]

It started working for me!
I did software update last night. I wonder if that fixed it.

 

[m1macbookairuser]

It started working for me!
I did software update last night. I wonder if that fixed it.

I did see there’s a small update, hope it’ll be fixed after I install it

 

[Boardiesboi]

I registered an account to reply to this. I'm encountering the exactly same issues with my MacBook Air M1 delivered on Saturday, Nov 28. TouchID works anywhere else but the App Store, I have to punch in my password every time I download an app

Ditto. It's a bug, I reported, but doesn't hurt for others to report.

Cmd + Space - Type Feedback and select Feedback Assistant.

Does your Apple Pay not work as well? Like buying something through a website?

 

[badlydrawnboy]

I did the 11.0.1 update. This time, after I downloaded an app on the App Store, and I was asked if I wanted to use TouchID, I didn't get the error message. I've yet to make another purchase or download, so I'm not yet certain it's working, but the previous times I said "yes" to the prompt to use TouchID I got that error message, so I'm encouraged.

 

[m1macbookairuser]

For anybody browsing this thread, the Big Sur 11.0.1 update fixes this issue

 

[BearsFan34]

That's a negative. M1 MacBook Pro 13". Running macOS 11.1.

Just bought an album on the iTunes Store. This is the second time I've done this; both times, had to type a password. Touch ID not offered. All boxes are checked. Still not working.

 

[EedyBeedyBeeps]

Same kind of issue here, I think. M1 MBA running 11.1. Touch ID seems to work everywhere but for iTunes Store purchases, despite all the appropriate settings being checked. However, I don't get the "problem setting up biometric authentication on this device" error. I simply get asked for my password every single time I go to buy something (even seconds after buying something else in the same iTunes Store).

I've tried toggling any settings that seem related to the issue, removing and re-adding cards to Wallet, and I've just signed out of iCloud and signed back in again.

I should add that I haven't needed anything from the App Store, so my issue could be isolated to the iTunes Store for all I know.

 

[BearsFan34]

This perfectly describes the steps taken and results for me as well. I have not purchased anything from the Mac App Store either to know if it works there or not. Now I'm starting to wonder if if this might be just an iTunes Store issue.

 

[Marko98]

Has anyone found a way to fix this issue? my touch id works perfectly fine and it just won't ask it on the app store. All boxes are checked in settings, it just keeps asking for password.

 

[Jimmyrex]

Does anybody have a solution?

 

[jav6454]

Does anybody have a solution?

Have you tried contacting Apple? It seems this thread never really got a solution and is necro now.