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Resolved Tracking Your Replacement iPhone 5?

P

pinsleric

macrumors member
Original poster
Jul 2, 2008
42
7
I've done a bit of searching around the forum and I haven't been able to find an answer to this, so I thought I'd just ask. Yesterday I did an express replacement on my iPhone 5 and it all went smoothly.
Later that night, I checked my account online and I wasn't able to find it in my orders. I then checked my support profile. All it says is that my product replacement is pending:
2a4qnux.png


I haven't received any other info about this and I'm just concerned about the phone not showing up in my orders and the fact that I'm not able to track it, so I'll know when to be home to pick it up. I don't even have any way of checking to see if the phone's been sent or not.

Am I the only one who's seen this? Have I just not given the site enough time to process the order? Help?

EDIT: The site just told me that my replacement shipped.
 
Last edited:
pinsleric said:
I've done a bit of searching around the forum and I haven't been able to find an answer to this, so I thought I'd just ask. Yesterday I did an express replacement on my iPhone 5 and it all went smoothly.
Later that night, I checked my account online and I wasn't able to find it in my orders. I then checked my support profile. All it says is that my product replacement is pending:
Image

I haven't received any other info about this and I'm just concerned about the phone not showing up in my orders and the fact that I'm not able to track it, so I'll know when to be home to pick it up. I don't even have any way of checking to see if the phone's been sent or not.

Am I the only one who's seen this? Have I just not given the site enough time to process the order? Help?

EDIT: The site just told me that my replacement shipped.
Click to expand...

Did you get a tracking number at all? It shows mine has shipped but no tracking number is provided.
 
JoshGlzBrk said:
Did you get a tracking number at all? It shows mine has shipped but no tracking number is provided.
Click to expand...

No tracking number for me either. But it shows this:
4jq9zm.png


I assume that means it'll be here before Friday, since they require that they have your phone back before 10 days.
 
pinsleric said:
No tracking number for me either. But it shows this:
Image

I assume that means it'll be here before Friday, since they require that they have your phone back before 10 days.
Click to expand...

^how long ago did you put in the request for a replacement? i put in my request Sunday night, and i'm on Step 2 still. How long did it take you for the status to change to step 3 as shown above in your picture?
 
Mine was put it on Sunday afternoon and it shows that it is in step 3 (waiting for old phone) and that the new one has shipped.

I'm going to call tomorrow morning to see if i can get a tracking number as I need to know when to be home to receive the damn thing...

I also need to have them waive the $29 express replacement fee.
 
AndrewR23 said:
how did u set this up? i cant find it anywhere
Click to expand...

You can call into apple care and ask for an express replacement. They will place a hold of the phones total cost $649 for the 16GB version on your credit card and send you (usually overnight) a brand new one. And when it arrives you just use the prepaid box/slip to ship the old one back. And when they receive it the money hold is removed.

There is a $29 fee if you do not have applecare+ but you can usually get them to waive it.
 
Ok I figured out how to find your tracking number for replacements. The reference number Apple is using is your repair ID number which should be in the emails they sent you and is on the repair status page itself.

Mine was shipped via fedex so if you go to:

https://www.fedex.com/AltRefTracking?cntry_code=us


and in the references box use that number along with putting in your country and zip code you should be able to find it.

If it's not on fedex it should be on ups:

http://www.ups.com/tracking/tracking.html
 
joshglzbrk said:
ok i figured out how to find your tracking number for replacements. The reference number apple is using is your repair id number which should be in the emails they sent you and is on the repair status page itself.

Mine was shipped via fedex so if you go to:

https://www.fedex.com/altreftracking?cntry_code=us


and in the references box use that number along with putting in your country and zip code you should be able to find it.

If it's not on fedex it should be on ups:

http://www.ups.com/tracking/tracking.html
Click to expand...

wow. Great find! It worked. Thanks man!
 
Okay mine has a bad screen, so I set up express replacement, they send u a retail box phone? I open it but it also has a defect, can I just send that one back?
 
Is the replacement in a retail box ? They put a hold on my cc for 800+ dollars for my replacemet so I'm wondering if its
New in the box ?
 
How are you guys getting replacement/new phones, I called apple care and they said too call back in a week and then they'll send mine.
 
I set mine up today with applecare , having battery issues but I'm curious if its new in the box like the rep said. They put a hold on my card too
 
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