Trackpad and bottom case scratching screen

wwe2008

macrumors 6502
Original poster
Mar 10, 2008
387
10
I've just turned off my 2015 MacBook and when the screen went off, the light caught it at such an angle that I can see faint scratching on the screen in the shape of the trackpad and the bottom case edge that runs under the keyboard. They are quite faint but I'm sure that this isn't meant to happen, I regularly get an uneven bottom case so maybe this is the cause? Has anyone else got this issue and will apple do anything about it? This will obviously get progressively worse as time goes on and I don't won't it to start affecting the screen when on.
And whilst I'm on a rant!! Anyone else notice that the keys wear a lot quicker than previous MacBooks? I've had mine since October and never type with greasy fingers through earring etc but even after cleaning the keys are still shiny!

Thanks :)
 

SteveJUAE

macrumors 68040
Aug 14, 2015
3,465
3,542
Land of Smiles
That seems odd as if you had an uneven bottom case the curvature of the bottom edge would need to down forcing the KB/TP up to touch the screen where a more torsional distortion you would expect one leading edge being raised and so increasing the gap between screen and KB

However take it back now or at least get the issue logged :)
 

WillemSleegers

macrumors member
May 2, 2016
47
6
I have a similar problem.

Called Apple and I'm sending it back to get it replaced. I hope it won't happen to the new one, and I'm thinking of getting a small cloth to put in between the screen and the keyboard, even though this shouldn't be necessary.
 

wwe2008

macrumors 6502
Original poster
Mar 10, 2008
387
10
Yeah I will contact Apple and see what they say! Can I ask how old your MacBook was when you replaced it?
 

WillemSleegers

macrumors member
May 2, 2016
47
6
Actually... I received mine last Thursday. So getting it replaced was very easy since I was still within my two week return period. The shocking thing is that within this time period I could already see the screen getting damaged...
 

Deane2000

macrumors member
Feb 18, 2014
46
19
Southern California
Even something as thin and simple as a piece of paper between the trackpad and screen will help to take the edge of the trackpad and prevent any further damage until you see what Apple is going to do. Good luck!
 

WillemSleegers

macrumors member
May 2, 2016
47
6
So I got my replacement for about a week now and I am again seeing some screen damage identical to my first MacBook. Is this really infrequent and I'm just unlucky, or are others also having this but not reporting it?
 

Queen6

macrumors G3
I would bet that seal around the display is not installed correctly. As the seal should stand proud of the lid & glass by approximately 1/32" it`s not much, however it does provide a cushion and prevents the glass contacting the keyboard or chassis.

I travel globally for work purpose, and don't baby my rMB, it just goes in the bag with my other gear in a sleeve, and no marks on the display after 11 months of use.

Q-6
 
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WillemSleegers

macrumors member
May 2, 2016
47
6
I would bet that seal around the display is not installed correctly. As the seal should stand proud of the lid & glass by approximately 1/32" it`s not much, however it does provide a cushion and prevents the glass contacting the keyboard or chassis.

I travel globally for work purpose, and don't baby my rMB, it just goes in the bag with my other gear in a sleeve, and no marks on the display after 11 months of use.

Q-6
Glad to hear that, gives me some hope!
 
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