Trackpad Scratched My Screen!

[bushido]

so today i opened the lid of my retina macbook pro and was in shock, it appears the trackpad has scratched the display

has this happened to anyone before? i am still under my 2 years EU "warranty" but i dont think that would work in this case.

heres a screenshot, you can even see where the trackpad would move up on the curve

its driving me insane, its all i see now (OCD kicking in) and i am very careful with my apple stuff like i still have the plastic around my charger after nearly two years

 

[simonsi]

My trackpad is flat and recessed away from the screen, either yours is bulging (battery swelling?), or there must have been something on the trackpad??

What is toothpaste supposed to do? It is abrasive so will cause damage, are you trying to sand your screen?

 

[jjahshik32]

so today i opened the lid of my retina macbook pro and was in shock, it appears the trackpad has scratched the display

i already used some toothpaste and it seems to be a lot batter now, its not as visible on white background anymore.

has this happened to anyone before? i am still under my 2 years EU "warranty" but i dont think that would work in this case.

heres a screenshot, you can even see where the trackpad would move up on the curve

before toothpaste:
Image

its driving me insane, its all i see now (OCD kicking in) and i am very careful with my apple stuff like i still have the plastic around my charger after nearly two years

What model MacBook Pro do you have?

 

[Brian Y]

Do you clean the palm rest/keyboard?

 

[bushido]

My trackpad is flat and recessed away from the screen, either yours is bulging (battery swelling?), or there must have been something on the trackpad??

see new screenshots

What model MacBook Pro do you have?

macbook pro retina 13 inch late 2012

Do you clean the palm rest/keyboard?

just with a bit of water sometimes but then i leave the lid open for a while

---

i know the display looks very dirty right now in general but i am too scared now to clean it

another thing but i dont think its related, when i shake the macbook lightly i can feel the bottom case on the left side like bumping into the motherboard / battery or something and it makes some clicking noise. i already went to some premium apple reseller a while ago because the next apple store is over 2 hours away and first he just looked at me like "???? there are no moving parts in a macbook pro retina" and i was like "WELL u can clearly hear something clicking when you slightly shake it" so he opened it for 1 minute but couldnt find anything and send me away.

 

[dukebound85]

what am i looking at?

 

[bushido]

what am i looking at?

better pic (it looks actually worse on the image )

its like my display has a rash or spreading cancer

 

[leman]

If you are under warranty and think that you have a case, just go to Apple or to an authorised service and talk to them. I can't see much on your pictures, but that could be the pictures. At any rate, I don't think that you are gaining anything from showing this to us.

 

[simonsi]

Unless the screen is loose I can't see the fine line edge of the trackpad causing anything but a fine line fault on the screen...do you keep a cloth over the keyboard when it is closed?

 

[nobodyjustwalks]

i already used some toothpaste and it seems to be a lot batter now, its not as visible on white background anymore.

Sorry for your pain...but to not have taken the plastic off your charger, and then to have used toothpaste, which is an abrasive, on your very expensive computer screen was in my humble opinion, CRAZY.

 

[chopstik]

My trackpad is flat and recessed away from the screen, either yours is bulging (battery swelling?), or there must have been something on the trackpad??

Yup. I just got my new rMBP and there's no way my trackpad would scratched my screen. It's recessed as well.

PS. Best laptop I've ever used as well...Windows PCs are no match.

 

[bushido]

Sorry for your pain...but to not have taken the plastic off your charger, and then to have used toothpaste, which is an abrasive, on your very expensive computer screen was in my humble opinion, CRAZY.

it didnt change a thing tho ... its the same annoyance as before.

i actually just randomly found this threat on MR from 2008 where they talk about a similiar issue.

https://forums.macrumors.com/threads/596730/

i decided to drive to the Apple Store on wednesday and see what they have to say. The two ladies on the support hotline where useless

 

[deejay traxxx]

I have the same kinda problem..

I have a 15" MBpro Retina. Since a few days theres a square visible on my screen.
It's on the same spot the trackpad is when the laptop is closed...

It looks like a stripe of dust but when u look closer it looks like damaged pixels or something.

Maybe its because the macbook is releasing heat throught the sides of the trackpad and when its closed it burns the screen.

I brought mine to apple dealer for repair cuz its not even a year old.

Too bad, this is not what i expected from a €2600,- machine...

 

[simonsi]

I have the same kinda problem..

I have a 15" MBpro Retina. Since a few days theres a square visible on my screen.
It's on the same spot the trackpad is when the laptop is closed...

It looks like a stripe of dust but when u look closer it looks like damaged pixels or something.

Maybe its because the macbook is releasing heat throught the sides of the trackpad and when its closed it burns the screen.

I brought mine to apple dealer for repair cuz its not even a year old.

Too bad, this is not what i expected from a €2600,- machine...

Do you have a picture of the damage?

 

[deejay traxxx]

Do you have a picture of the damage?

No i havent, i tried to make one with my phone but it wasnt visible then and my mac is now in repair so cant make any.

The best way to discribe it is:

Thin square of lines like 1mm thick and same size as the outer lines of the trackpad. Looked like a crack or scratch but when u touched it with ur finger or nail u couldnt feel it being there on the screen.

Its just obvious, cuz its size and place is corresponding to the trackpad.

 

[Meister]

Of to the store you go ....

 

[ABC5S]

Once the genius rep knows that you used toothpaste, which is an abrasive, no warranty will work. Rubbing it hard, if you do, with a liquid for screens is also bad. With mine, I have a home owners insurance rider for drops/spills/damage that will cover my notebook.

Trackpad can't even touch the screen unless you have some object/books or something else that presses down on the lid, which can happen. Have to be careful all the time with notebooks and what if any you have on it, which should be nothing at all.

 

[GoCubsGo]

I think I see what you're on about but it is hard to say. It looks like there is now some weird smudging which I can only assume is due to you using toothpaste. Why would you use toothpaste?

 

[kage207]

better pic (it looks actually worse on the image )

Image

its like my display has a rash or spreading cancer

Honestly, it looks like your Mac had pressure on the computer when the screen was closed.

Also, take the plastic off your charger. That's a fire hazard.

 

[christarp]

it looks exactly as you described, that is, you used toothpaste to wipe the screen with... which is an abrasive... which will ruin your screen..

 

[tron786]

I think OP needs to see a psychologist rather than an apple genius...get that OCD fixed please

 

[kage207]

it looks exactly as you described, that is, you used toothpaste to wipe the screen with... which is an abrasive... which will ruin your screen..

Ya, it kinda looks like that too. It looks like he scrapped off the coating on the screen.

Who would ever tell anyone to use toothpaste? I mean, think about it for a second. It's abrasive because it scraps off plaque from your teeth...

 

[Gav Mack]

it looks exactly as you described, that is, you used toothpaste to wipe the screen with... which is an abrasive... which will ruin your screen..

Spilled vodka I've found also has a similar affect removing the coatings off these glossy screens in notebooks. Had quite a bad Vaio a couple of months ago I suggested we wipe the entire coating off and the client was happy with the non glare results.

Toothpaste I have had before but the winner by a country mile was a Brillo pad I kid you not

Having the original plastic wrapping around your charger is insane also - they run much hotter in the wrapping and are surprisingly designed to work 'naked'

The things that users do to their Macs

 

[bushido]

it looks exactly as you described, that is, you used toothpaste to wipe the screen with... which is an abrasive... which will ruin your screen..

its a bit better now after i used the cloth that came with the old macbooks. i didnt clean it with a cloth on those screenshots previous because i was scared that it would make things even worse but i let it sit for a while and tried it and it appears there were lots of fingerpringts and swipe marks stuck on the uneven "trackpad marks". using the cloth helped.

i am actually convinced now that it comes from the part before the keyboard starts. ive had those tiny marks on the display for over a year but it started as tiny dots that didnt really bother me cuz i couldnt see them when its turned on and i thinking it gotten worse over time now. its very suspicious that its a almost perfect straight horizontal line and not randomly all over the screen

i am not aware that i ever placed anything on top of it, i am not that stupid excluding the toothpast part (never trust youtube i guess) unless my family did it and also i carry it in a soft case when i carry it in my bag to class

 

[bushido]

THANK GOD!!!
Best genius ever

I am getting it fixed for free of charge after he talked to the manager because i bought it at Apple and they replace it for free under the EU Consumer Law even after 22 months

While he got it checked the battery fell out! Even tho i complained about the noise when i slighty shake the macbook at a dif premium reseller before and he said theres nothing. good thing i decided to go to the Apple Store this time. So now i am also getting the battery and the whole body incl keyboard replaced .

now i gotta wait 3-5 days involving 4 hours on the train