iPhone XS Max Trade-In Kit

ACURA2015

macrumors regular
Original poster
Sep 1, 2015
221
32
Miami, Florida
I was wondering, if i get my new iPhone on Friday, when should I expect to receive the trade in kit package by mail, or do I receive an email on where to mail in the old iPhone?
 

Chinoo

macrumors member
Mar 24, 2011
59
7
I think you probably get your shipping label by email and they suggest to use the same box you received the new iphone.
 
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heyyitssusan

macrumors 68000
Feb 9, 2014
1,566
568
I was wondering, if i get my new iPhone on Friday, when should I expect to receive the trade in kit package by mail, or do I receive an email on where to mail in the old iPhone?
Probably sometime this week. And it’s an actual separate box to mail your phone in since it’s a third party company. I did it last year for the watch.
[doublepost=1568587000][/doublepost]
I think you probably get your shipping label by email and they suggest to use the same box you received the new iphone.
Incorrect.
 
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Jimpilot

macrumors 65816
Sep 11, 2014
1,024
599
No
Same here last year. Separate box came via FEDEX vs UPS for the phone. It has shipping label etc included to send old phone back.
 
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Avenger

macrumors 6502a
Sep 20, 2007
683
102
Same here last year. Separate box came via FEDEX vs UPS for the phone. It has shipping label etc included to send old phone back.
Is there any info on the shipping status for the trade in box that shows up on your order info on the apple store online? Like a tracking number or anything? I see the return box is listed as requested in a separate section of my order.
 

Jimpilot

macrumors 65816
Sep 11, 2014
1,024
599
No
You are trusting my memory, but as I remember, the box appeared as a separate order right around the day the iPhone arrived with a tracking number.
 
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jtrue28

macrumors 6502a
Apr 10, 2015
778
353
Lexington, KY
Is there any info on the shipping status for the trade in box that shows up on your order info on the apple store online? Like a tracking number or anything? I see the return box is listed as requested in a separate section of my order.
I'm not seeing that anywhere in any order I have with Apple. Where do you see this? They royally screwed up my upgrade last year, so I'm still worried it will happen again.
 

Jimpilot

macrumors 65816
Sep 11, 2014
1,024
599
No
I'm not seeing that anywhere in any order I have with Apple. Where do you see this? They royally screwed up my upgrade last year, so I'm still worried it will happen again.
I don’t see it yet either. I thought it wasn’t there until I received phone but could be wrong. Give them a call and share what you find out
 

Avenger

macrumors 6502a
Sep 20, 2007
683
102
I'm not seeing that anywhere in any order I have with Apple. Where do you see this? They royally screwed up my upgrade last year, so I'm still worried it will happen again.
It’s on the order info page showing I requested a trade in. No tracking numbers for the phone or the return box anywhere yet. Though I found my phone by searching by reference at UPS.
 

cats2books

macrumors newbie
Oct 6, 2017
6
4
New York, USA
I decided to trade in my iPhone 7 Plus for the iPhone 11. I don’t have an Apple store nearby, so I decided to order online. I don’t expect delivery of the new phone until Sept 30 - Oct 2. I hope that they don’t send the trade in kit too much before that. I don’t want to be without a phone while I wait for the new one.

I think that the trade in information said that I am supposed to send the old phone in within 14 days of receiving the trade in kit.
 

mrbjr

macrumors member
Dec 16, 2017
98
36
Central Cali
I ordered an X R for my wife last week and the return kit came UPS the next day with a return label inside.
Also on the App Store page where it shows my order for an 11pro ,it also shows return info for my x trade in.
 

AndrewR23

macrumors 68040
Jun 24, 2010
3,884
1,039
Thats weird. I dont have anything on my order or order page asking for a trade in like last year. I think they opened a new loan under my name instead of the trade in.
 

bushman4

macrumors 68030
Mar 22, 2011
2,587
400
Trade in kit will come AFTER your new iPhone is delivered. If you ordered from Apple Online you will see the estimated value you will Recieve
 

gsmornot

macrumors 68040
Sep 29, 2014
3,144
2,596
Probably sometime this week. And it’s an actual separate box to mail your phone in since it’s a third party company. I did it last year for the watch.
[doublepost=1568587000][/doublepost]

Incorrect.
If you use ATT Next, you print a label and reuse the box your shipment came in.
"We recommend that you send in your trade-in using the same shipping box that your new iPhone came in."
 

ACURA2015

macrumors regular
Original poster
Sep 1, 2015
221
32
Miami, Florida
Its Wednesday and I still have not received the trade in kit e-mail or anything as to where to mail in my phone, has anyone received any e-mails on this yet?