I took my two iPhones to Best Buy to trade them in. I went on line to get their value which was $237.00. My phones were in as "perfect" condition as you can get for a used iPhone. There rating system is "good" "fair" "poor". There is no question that my phones would be considered in "good" condition even by the most strictest standards!
The best Buy employee said they will never give a "good" rating, that they only give a "fair" rating regardless of the phones condition!
I was mad and left. Took the phones down the street to Radio Shack and the guy behind the counter said my phones were "immaculate" in "pristine" condition! He started the trade in process and said the phones were less than $200 each according to the computer. I showed him on my iPhone Radio Shacks web site and the trade in value was $236.15.
Another employee said there was an internal email that stated they were not giving anything more than $200.00 per phone. She pulled up the email and showed us.
This is for sure deceptive advertising. None of these companies plan on giving you the amount the web site states regardless of condition!
Has anybody else experienced this?
I will be contacting the Michigan AG!
And for those that want to know... yes, I traded the phones in for $200 each anyway but I'm not sure what they are doing is considered legal?
Update* Called AG and started filling out online complaint form. Decided to call Best Buy Consumer Affairs before I finished complaint form. They took one look at my purchase history and issued me a $50 gift card and said they documented my concern, will look at their process and contact the store. I was very happy with the way I was treated on the phone call and appreciated the fact they recognized I was a valuable customer.
Hopefully they will fix the trade in process and give customers what their web site states.
The best Buy employee said they will never give a "good" rating, that they only give a "fair" rating regardless of the phones condition!
I was mad and left. Took the phones down the street to Radio Shack and the guy behind the counter said my phones were "immaculate" in "pristine" condition! He started the trade in process and said the phones were less than $200 each according to the computer. I showed him on my iPhone Radio Shacks web site and the trade in value was $236.15.
Another employee said there was an internal email that stated they were not giving anything more than $200.00 per phone. She pulled up the email and showed us.
This is for sure deceptive advertising. None of these companies plan on giving you the amount the web site states regardless of condition!
Has anybody else experienced this?
I will be contacting the Michigan AG!
And for those that want to know... yes, I traded the phones in for $200 each anyway but I'm not sure what they are doing is considered legal?
Update* Called AG and started filling out online complaint form. Decided to call Best Buy Consumer Affairs before I finished complaint form. They took one look at my purchase history and issued me a $50 gift card and said they documented my concern, will look at their process and contact the store. I was very happy with the way I was treated on the phone call and appreciated the fact they recognized I was a valuable customer.
Hopefully they will fix the trade in process and give customers what their web site states.
