Yeah, I agree with you. I don't have Staples where I live but Office Depot and Walgreens both accept FedEx packages. I might use them for other ones but I don't trust them when sending back my iPhone. Too much could possibly go wrong and I know that the store would blame FedEx and FedEx would blame the store and I would still be out a phone. No thanks. I'll just drive my yearly pilgrimage (lol...it's not THAT far, just out of the way) to the official FedEx location and send off my phone.