Trade In with iPhone Upgrade Program

[Arrr]

So last night I purchased a new iPhone 6S using the Apple Upgrade Program (paying thirty five some odd dollars a month). At the same time I traded in my old iPhone 6 and received $285. When I looked it didn't seem to be applied to the cost of the phone? Does anyone else have experience with trading in a phone and then purchasing a new one? Will they allow you to apply that to the cost of the phone if doing the upgrade program? Would they have allowed me to just have the $285 credited to my credit card? I really don't want an Apple Store gift card with almost $300 on it.

 

[MuGeN PoWeR]

its not applied to the cost of the phone. they just credit it to credit card.

 

[Arrr]

its not applied to the cost of the phone. they just credit it to credit card.

I was given no option to have it applied to a credit card, that would have been great! Instead he just handed me a gift card at the end. I should be able to go back and have them credit my credit card, correct?

 

[JamesMB]

So last night I purchased a new iPhone 6S using the Apple Upgrade Program (paying thirty five some odd dollars a month). At the same time I traded in my old iPhone 6 and received $285. When I looked it didn't seem to be applied to the cost of the phone? Does anyone else have experience with trading in a phone and then purchasing a new one? Will they allow you to apply that to the cost of the phone if doing the upgrade program? Would they have allowed me to just have the $285 credited to my credit card? I really don't want an Apple Store gift card with almost $300 on it.

Sounds like a quick call to Apple might be in order.....

I was given no option to have it applied to a credit card, that would have been great! Instead he just handed me a gift card at the end. I should be able to go back and have them credit my credit card, correct?

A much better solution, might just be to give Apple a call, and ask them.

 

[MuGeN PoWeR]

I was given no option to have it applied to a credit card, that would have been great! Instead he just handed me a gift card at the end. I should be able to go back and have them credit my credit card, correct?

thats strange. yeah you should go back and talk to them.

 

[Arrr]

Just in case anyone else ends up in this same predicament, I went back to the store, explained it and then refunded the gift card to my credit card. Took all of 5 minutes. So just in case someone is googling for this exact answer (like I was - to no avail), Yes, if you have mistakenly gotten the Apple Store gift card instead of the credit on your credit card for an iPhone Recycle/Trade In, you can have the issue correct and the amount refunded to your credit card.

 

[johnparjr]

The above is correct but only if you do the iPhone upgrade program then you have the option to refund on a credit card all other transactions are a Giftcard only