Hi, First of all, new here and desperate so if I've put this question in the wrong place, I apologize. iPhone 4, did a manual backup on iTunes, started the update process...and it froze. Read somewhere to do a hard reset and that may fix it. Got the "connect to iTunes" symbol on the phone. Wanted to restore from my back up, but it says I've never backed it up! It does seem like in the update process it maybe started to overwrite my backup? But I'm not a genius with this stuff. In any case, the files are right there under mobile sync/ backup. Any reason why it can't find them? Anything else I can use? Anything obvious I'm overlooking? Any help would be appreciated. Thanks.