So I got charged 3 times for the January software update. When I emailed Apple and showed them the receipts from the charges, I got an email back stating they will investigate it and let me know when more info is required. Seriously "More Info" I gave them the receipts, how hard is it to return my money!!😡
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iPod touch Triple charged for update!!
- Thread starter darkjedi187
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razorianfly
macrumors 65816
Same here, although I had a nicer response.
Morgana from iTunes support emailed me back after I'd sent 3 e-mails to iTunes, and said she had looked at my account, and was happy to help. She said, currently the packages where being processed, and therefore a refund was impossible at this time. It would take 5 days from yesterday (date of purchase) for the items to process, and once they have, my account has been flagged to be refunded to the amount of £26.00 (£13 x 2)
They will refund you, just give it time 🙂
Oh btw, if your browsing Morgana, Thankyou!
R-Fly
Gee from what you guys say it shouldn't be this hard. I get treated like some kind of criminal. Why does mine need investigated.
Who do you folks call for support? I can never find any e-mail address to get in contact with Apple on their site , no matter what my problem.
razorianfly
macrumors 65816
Hey aaronon,
You can use the email form on this page:
http://www.apple.com/support/itunes/store/browser/
to contact the iTunes Music Store, directly.
Allow 24/48 hours for a reply by e-mail.
They do reply. Professionally, and personally.
R-Fly