Triple charged for update!!

Discussion in 'iPod touch' started by darkjedi187, Jan 17, 2008.

  1. darkjedi187 macrumors newbie

    Joined:
    Jan 15, 2008
    #1
    So I got charged 3 times for the January software update. When I emailed Apple and showed them the receipts from the charges, I got an email back stating they will investigate it and let me know when more info is required. Seriously "More Info" I gave them the receipts, how hard is it to return my money!!:mad:
     
  2. razorianfly macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #2
    Same here, although I had a nicer response.

    Morgana from iTunes support emailed me back after I'd sent 3 e-mails to iTunes, and said she had looked at my account, and was happy to help. She said, currently the packages where being processed, and therefore a refund was impossible at this time. It would take 5 days from yesterday (date of purchase) for the items to process, and once they have, my account has been flagged to be refunded to the amount of £26.00 (£13 x 2)

    They will refund you, just give it time :)

    Oh btw, if your browsing Morgana, Thankyou!

    R-Fly
     
  3. Hls811 macrumors 6502a

    Hls811

    Joined:
    Apr 19, 2004
    Location:
    New Jersey
    #3
    I got charged twice; I emailed them about it and got my refund notification this morning.

    (Thanks Rebecca!) :)
     
  4. squeeks macrumors 68040

    squeeks

    Joined:
    Jun 19, 2007
    Location:
    Florida
    #4
    yup, gary at itunes support refunded two of my three purchases
     
  5. darkjedi187 thread starter macrumors newbie

    Joined:
    Jan 15, 2008
    #5
    Gee from what you guys say it shouldn't be this hard. I get treated like some kind of criminal. Why does mine need investigated.
     
  6. darkjedi187 thread starter macrumors newbie

    Joined:
    Jan 15, 2008
    #6
    Well after a couple emails this morning, I was told the charges will be return in 3-5 days.:D
     
  7. Soundburst macrumors 6502a

    Joined:
    Oct 4, 2006
    #7
    Who do you folks call for support? I can never find any e-mail address to get in contact with Apple on their site , no matter what my problem.
     
  8. razorianfly macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #8
    Hey aaronon,

    You can use the email form on this page:

    http://www.apple.com/support/itunes/store/browser/

    to contact the iTunes Music Store, directly.

    Allow 24/48 hours for a reply by e-mail.

    They do reply. Professionally, and personally.

    R-Fly
     

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