As of this posting I've been on hold with Verizon for over 90 mins. I am porting my number from an off contract AT&T 3GS. When I turned on the phone it couldn't activate and stated I needed to call Verizon. I have been bumped from department to department. Most recently been told that the transfer has to go through billing and the wait may be another 50 mins. Not a very good introduction to Verizon. Anyone else going through this?
Trouble activating new Verizon 4s
- Thread starter emgoodman
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khollister
macrumors 6502a
I ported from AT&T and my iPhone activated as soon as I powered it on this afternoon. Sorry to hear of your troubles, but it certainly wasn't representative of my experience.
Brittanydavie
macrumors member
I just got my iPhone in the mail and I did exactly what they told me to do and got the same pop up about how it couldn't be activated on the screen. I haven't called them yet, I'm trying to go through iTunes right now to see if that makes any difference.
Also tried through ITunes but no luck. You might be better of waiting before calling. It basically is wait 30 mins on hold, explain situation to next representative, told after 5 mins that I need to be transferred to another department, wait another 30 mins, rinse and repeat.
HiRez
macrumors 603
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)
Same problem here, porting 2 numbers from AT&T to new 4S on Verizon. Neither will activate, and the *228 tells me neither number is recognized, even though both numbers were confirmed as having been released from AT&T to Verizon (on Verizon's site). And I ordered both phones directly from Verizon, shortly after midnight a week ago, hoping to avoid such issues. *sigh* So for now I basically have 2 iPod Touches. Tried waiting on the phone with Verizon but gave up after 20 minutes. I understand there are going to be some issues with a rollout this large, but as a previous poster said, not really the introduction to Verizon I was looking for.
Same problem here, porting 2 numbers from AT&T to new 4S on Verizon. Neither will activate, and the *228 tells me neither number is recognized, even though both numbers were confirmed as having been released from AT&T to Verizon (on Verizon's site). And I ordered both phones directly from Verizon, shortly after midnight a week ago, hoping to avoid such issues. *sigh* So for now I basically have 2 iPod Touches. Tried waiting on the phone with Verizon but gave up after 20 minutes. I understand there are going to be some issues with a rollout this large, but as a previous poster said, not really the introduction to Verizon I was looking for.
HiRez
macrumors 603
Well it appears Verizon completely botched my setup. Earlier in the week, I had both numbers I was porting set up (Verizon site verizonwireless.com/port said they had been released by AT&T and were ready to go), now the Verizon port status doesn't have any record of my numbers ("We are sorry, we could not locate a port request for the number that you entered. Please check the number and try again."). Finally got ahold of a customer service rep, she said she had to send me to some "local porting department", and of course, they were closed for the night. I'll call them tomorrow but I'm not getting the feeling I'm in for a fast or easy fix.
Not too impressed so far, Verizon. As bad as AT&T was, I'm beginning to regret switching even before I make my first call.
Not too impressed so far, Verizon. As bad as AT&T was, I'm beginning to regret switching even before I make my first call.
juandixon109
macrumors member
Well it appears Verizon completely botched my setup. Earlier in the week, I had both numbers I was porting set up (Verizon site verizonwireless.com/port said they had been released by AT&T and were ready to go), now the Verizon port status doesn't have any record of my numbers ("We are sorry, we could not locate a port request for the number that you entered. Please check the number and try again."). Finally got ahold of a customer service rep, she said she had to send me to some "local porting department", and of course, they were closed for the night. I'll call them tomorrow but I'm not getting the feeling I'm in for a fast or easy fix.
Not too impressed so far, Verizon. As bad as AT&T was, I'm beginning to regret switching even before I make my first call.
same boat here!!! loving the new siri ipod though HA