Trouble updating Apple TV

Discussion in 'Apple TV and Home Theater' started by Keyhole, Mar 8, 2012.

  1. Keyhole macrumors member

    Joined:
    Jul 11, 2008
    #1
    I'm trying to update to the newest version and it keeps saying "An error occured" with no error number. This happens while it is "Preparing the install"

    Is anyone else having this issue?
     
  2. macsupermarket macrumors newbie

    Joined:
    Feb 29, 2008
    Location:
    Surrey, England
    #2
    I am it just says estimating time to download then never starts.

    It then says The Apple TV Update could not be downloaded at this time try again later.

    Been trying for 24 hours now.

    Anyone fixed this problem?

    I am on Apple TV 2
     
  3. shotts56 macrumors 6502

    Joined:
    Sep 23, 2008
    Location:
    Scotland
  4. macsupermarket macrumors newbie

    Joined:
    Feb 29, 2008
    Location:
    Surrey, England
    #5
    I have fixed mine.

    I updated my itunes to version 10.6

    Then I plugged in my Apple TV to my Mac via USB.

    Then I restored the Apple TV

    It reloaded it with correct software
     
  5. JoeShades macrumors 6502a

    Joined:
    Sep 1, 2010
    Location:
    Williamstown, NJ
  6. chenks macrumors 6502a

    chenks

    Joined:
    Oct 23, 2007
    Location:
    UK
    #7
    i found that my default DNS servers were causing this issue for me.
    i temporarily changed DNS to OpenDNS and it updated instantly.
     
  7. angusticeps macrumors newbie

    Joined:
    Dec 22, 2008
    #8
    yay that fixed the problem. Thanks!
     
  8. SHIVERINGGOAT macrumors member

    SHIVERINGGOAT

    Joined:
    Dec 22, 2007
    #9
  9. davebrockway macrumors newbie

    Joined:
    Mar 8, 2012
    #10
    found that my default DNS servers were causing this issue for me.
    i temporarily changed DNS to OpenDNS and it updated instantly.

    Could you tell me how to do this?

    Thanks
     
  10. angusticeps macrumors newbie

    Joined:
    Dec 22, 2008
    #11
    I went into the configuration page of my modem/router (to which the Apple TV is connected) and changed the DNS servers (both primary and secondary) to 8.8.8.8 (this is google's DNS server) instead of using the ones provided by my ISP. Rebooted the modem. At that point the Apple TV had no problem downloading and installing the update. When the procedure finished, I re-enabled the DNS servers from my ISP.

    This saved me a micro USB cable.
     
  11. koryuh macrumors newbie

    Joined:
    Mar 8, 2012
    #12
    Thank you

    Thank you so much! Changing the DNS settings worked perfectly. Thank you! Finally my Apple TV is downloading the update.
     
  12. MonkeySee.... macrumors 68040

    MonkeySee....

    Joined:
    Sep 24, 2010
    Location:
    UK
    #13
    Ahhh. I'll try this later. Its been driving me mad not being able to update!
     
  13. davebrockway macrumors newbie

    Joined:
    Mar 8, 2012
    #14
    Thanks, I will give this a try.

    I have never had trouble updating before, wondering why now.

    Dave
     
  14. shinerburke macrumors newbie

    shinerburke

    Joined:
    Jun 29, 2010
    #15
    I changed to Google for my DNS....problem solved.
     
  15. Stratnk macrumors newbie

    Joined:
    Mar 9, 2012
    #16
    This does seem to be a DNS issue much like with the 5.1 updates on other i devices. I went to network settings and chose to manually configure TCP/IP setting and left everything the same except DNS server. There I changed it to 8.8.8.8, which did the trick immediately.

    I hope that helps!
     
  16. Apple fanboy macrumors Core

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #17
    That seems to have fixed my issue as well.
    Thanks for the advice.
     
  17. Apple fanboy macrumors Core

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #18
    Home sharing

    So I've now managed to get the Wifi working after the update but can't seem to get home sharing working. Both the ATV and PC have this enabled. I have also downloaded the latest version of iTunes. Both are on the same wireless network. Anybody got any ideas?
     

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