Trouble with apple.com upgrade eligibility tool

[wyocowboy20145]

For some reason, I cannot check my upgrade eligibility through the apple store. When I put in all of my information, I get this message back:

Your request couldn’t be processed.
We’re sorry, but there was an error processing your request. Please try again later.

Alternatively, when I try my wife's phone number which is on my account with all the same info except phone number, her's works just fine. We are both in the same boat as far as upgrade eligibility with AT&T. I have asked Apple and AT&T and both do not have a reason. Any help?

 

[saving107]

Keep in mind that Apple's servers are working on over load right now, my iTunes Match is not working right now.

Everyone wants to see and read about the new iPhone, their servers will be running slow for a while.

 

[wyocowboy20145]

Keep in mind that Apple's servers are working on over load right now, my iTunes Match is not working right now.

Everyone wants to see and read about the new iPhone, their servers will be running slow for a while.

That is not the issue. I have had this same issue for the last week, so unrelated to current site traffic.

 

[wyocowboy20145]

AT&T claims there is nothing on my account that would cause this and Apple says it is an issue with AT&T

 

[TruthWatcher412]

That is not the issue. I have had this same issue for the last week, so unrelated to current site traffic.

Why not just go to your carrier's site and check?

 

[wyocowboy20145]

Why not just go to your carrier's site and check?

It's not about being able to actually check eligibility. I have done so on AT&T and I know I am eligible. The kicker is this has to work in order to be able to order from Apple.com which is where I would prefer to order from.

 

[TheBama]

It's not about being able to actually check eligibility. I have done so on AT&T and I know I am eligible. The kicker is this has to work in order to be able to order from Apple.com which is where I would prefer to order from.

Just tried and I was able to check mine through Apple. I'd call ATT again