trouble with OWC?

What enclosure did you get and what old and new HDD models do you have?

And what about selling that enclosure, as it probably only accepts 2.5" HDDs with a maximum height of 9.5 mm and your old drive is 12.5 mm high.

 

I'm sure there will always be negative stories about different companies. Heck, there are even horror stories about Apple, who are supposedly a leader in terms of customer service.

As you have said, you have spent many thousands of dollars on OWC merchandise and they have never failed you up until now. Sure, your story sounds bad, horrible even. They should at least allow you to get a store credit. But like you point out yourself, it is an exception amongst thousands of other satisfied purchases.

 

I had a similar problem with owc after spending a lot of money on products only to find one did not have all the features listed on the product website. I found the customer service rep to be curt and almost obnoxious and offered zero options for returns or credit despite the admission that the item did not in fact have the feature I specifically wanted even though it was listed on their site.

OWC will not get my business further, there are way too many other options to deal with false advertising, curt reps and refusal to make the situation right.