Trouble with Viber

[zidge1751]

Hello,

I am having strange issues on 2 different iPhone 4's with Viber

First issue is on an iPhone 4 running version 4.3.5. All of a sudden I can no longer access the app. I touch the icon and it blinks and goes back to the home screen. I tried re installing the app but the same problem.

I have seen this behavior before on a friends phone but it was because their apps were severely outdated. Once I updated all their apps the issue went away.

Second problem is on a new 4 running OS5. Viber keeps defaulting back to the setup page. I have set it up like 4 times now and it works at first but after a few minutes it goes back to the screen like I was a new customer.

Any help would be greatly appreciated

 

[zidge1751]

WOW almost 200 views and no one has had something similar happen.

Didnt I see a post or 2 from someone who said they are with the development team? If no one knows whats wrong can someone point me to a real way to contact viber not just the faqs?

 

[Viber]

Hi,

This is a member of the Viber Development Team.

I need few details in order to locate the problem:
* Which Viber version do you use on each device?
* Do you use the same phone number for both devices?

Thanks,
Viber Team

 

[TheProudDonkey]

Viber issues

Hi,

This is a member of the Viber Development Team.

I need few details in order to locate the problem:
* Which Viber version do you use on each device?
* Do you use the same phone number for both devices?

Thanks,
Viber Team

Hi
The viber versión is the last one 2.1.1.126
There is only one number registered for the device
The problem is that even though the program opens as usual, it is able to send free msgs but when i try to call , it does nothing and there is not even an error msg.
I have not made any changes in my Internet connections and I even tried using my neighbor's Internet with the same results

This problem started yesterday afternoon

Thanks for your help

 

[Viber]

Hi
The viber versión is the last one 2.1.1.126
There is only one number registered for the device
The problem is that even though the program opens as usual, it is able to send free msgs but when i try to call , it does nothing and there is not even an error msg.
I have not made any changes in my Internet connections and I even tried using my neighbor's Internet with the same results

This problem started yesterday afternoon

Thanks for your help

Hi,
We believe we found the source of the problem - it starts after you try to call someone whose Viber account is old. We hope to implement a fix within the next several days. Meanwhile, try uninstalling then reinstalling the problem again, and see if now you can also call people.

 

[Gretyl]

cannot send sms or make a call on my iPhone 4 using viber

hi! I have installed viber on my iPhone4 but ever since i've been having trouble using it to send sms nor to make a call. when receiving a call also it drops. when i tried to make a call it always prompt me this message "An internet connection is required to place free Viber calls. Check your connection and try again. Place a regular call instead?". What does that mean? coz my phone is already connected to a wifi hotspot. please help.

 

[Viber]

hi! I have installed viber on my iPhone4 but ever since i've been having trouble using it to send sms nor to make a call. when receiving a call also it drops. when i tried to make a call it always prompt me this message "An internet connection is required to place free Viber calls. Check your connection and try again. Place a regular call instead?". What does that mean? coz my phone is already connected to a wifi hotspot. please help.

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

 

[mayywu]

Viber not working on my iphone 4s

I have an iPhone 4S running 5.1.1. I installed and de-installed and re-installed Viber many times in the past few months and it still doesn't work for me. I complete the setup but none of the contacts from my phonebook appear in the Viber contact list. When someone calls me, I receive the call OK but when I try to add that person into the contact list, they do not appear. All I have are empty database. Every now and then when I try to do things in Viber, it bounces me out. Can someone help me? Is there something wrong with my phone? The current Viber version I installed is 2.2.1.207. BTW, I have tried loading it in Hong Kong (carrier PCCW) and in the US (carrier AT&T), still don't work. Thanks.

 

[Viber]

I have an iPhone 4S running 5.1.1. I installed and de-installed and re-installed Viber many times in the past few months and it still doesn't work for me. I complete the setup but none of the contacts from my phonebook appear in the Viber contact list. When someone calls me, I receive the call OK but when I try to add that person into the contact list, they do not appear. All I have are empty database. Every now and then when I try to do things in Viber, it bounces me out. Can someone help me? Is there something wrong with my phone? The current Viber version I installed is 2.2.1.207. BTW, I have tried loading it in Hong Kong (carrier PCCW) and in the US (carrier AT&T), still don't work. Thanks.

Hi,

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

Alternately, please read this quick-page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk

 

[mayywu]

Hi,

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

Alternately, please read this quick-page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk

Hi, it still doesn't work when I use different networks. I can use Viber to call and receive calls, but when I create new contact from my recent incoming call, the contact still does not appear on the Contact list. So I have no viber contacts nor any contacts. Any clue as to why?

 

[Viber]

Hi, it still doesn't work when I use different networks. I can use Viber to call and receive calls, but when I create new contact from my recent incoming call, the contact still does not appear on the Contact list. So I have no viber contacts nor any contacts. Any clue as to why?

Have you thoroughly read the page in the link that I provided? It outlines some workarounds for the problem you're describing.