Troubleshoot: Please HELP!

Discussion in 'Mac Basics and Help' started by JonesConcierge, Jan 25, 2008.

  1. JonesConcierge macrumors newbie

    Jan 25, 2008
    I own a new iMac, and there seems to be a problem that I can't solve using the standard help files. The system "freezes" whenever I have more than two programs open, especially if I use the built-in camera for video-conferencing.

    The cursor then turns into a spinning disc, and the computer is disabled until I power down. I know that this may sometimes happen but the frequency leads me to believe that it may be a hardware and not a software problem.

    I do have a valid applecare warranty, but I'm not sure what to do with it.

    Suggestions greatly appreciated!! Thank you!!
  2. Reflow macrumors 68000


    Mar 30, 2005
    Uh more info please like what machine you are using, what OS, how much ram.
  3. JonesConcierge thread starter macrumors newbie

    Jan 25, 2008
    More Info..

    Mac os x
    Version 10.4.11
    2.4 GHz intel core duo
    1 GB 667 MHz DDR2 SDRAM

    I also have a problem installing paralled desktop, which should allow me to use windows on my mac.

    Your help is so appreciated!

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