I took my wife's white MacBook into the Belfast Apple Store last week as the track pad button was starting to work only intermittently. I also pointed out to the guy at the Genius Bar that the keyboard surround was cracked as a result of the problem with lid which was the subject of an extended warranty by Apple. I was therefore hoping that we'd get some sort of discount off the cost of replacing the keyboard, track pad and surround as I understood from a local Apple service agent that we had missed the opportunity to avail of the extended warranty. You can imagine our surprise, and delight, when the guy said they had a keyboard surround in stock, it would take 15 minutes to fit it and there was no charge as the cracked surround was indeed covered by the extended warranty! The MacBook is almost five years old and this is simply incredible service. Try going into PC World with a five year old laptop asking about warranty repairs! Awesome service!