Hey everyone, I am having some serious issues with my iPhone 6s Plus and could really use some advice and insights from the experienced members of this forum.
So, I preordered my phone and, just like everyone else, was super excited. I got the phone on launch day and immediately started having issues. I started documenting the issues with my old iPhone (taking videos and pictures). Mainly the phone was lagging and freezing after unlocking, freezing on the lock screen, having weird black bars appear across half the screen, etc.
The first thing I did when I got the phone was download and install the update. When the issues didn't resolve themselves I contacted Apple Care and they walked me through all the trouble shooting, restoring the iPhone through iTunes, backing up from iCloud etc. and nothing worked. I really didn't want to return the phone so I hoped that it would go away on its own and of course it didn't. I contacted Apple Care again and they tried to help me out again to no avail. I finally decided to walk in to the Apple Store and they were so nice and apologetic and said they would gladly exchange it but the issue is that they don't have any of my model (128gb rose gold iPhone 6s Plus).
They told me my options were to go online every morning at 8am and try to reserve one when their daily inventory is updated or to get a phone through the genius bar which would not be returnable. The issue is that I got the phone through the ATT Next program and the guys at the store told me they can't exchange the phone beyond 13 days from the date I received the phone because of something with ATT. I of course opted to try and reserve a phone, so everyday for the passed for 4 days I have been trying at 8am like a crazy person to reserve a phone. Most of the stores aren't getting any and the ones that do are sold out by the time I enter in my info and try to reserve.
As I have grown tired of this 8am nonsense, I called Apple Care again this morning and asked if anything could be done. I told them that I understand their system, but it just seems awfully unfair that I purchased a new phone and can't get a proper exchange for a new phone. The Apple Care person totally understood and tried to figure out if there was anything on her end that she could do, but found that she would only be able to do it under warranty and that she couldn't guarantee that the phone would be new
.
She asked me if I had asked the store manager if there was anyway he could reserve the phone for me as this situation was pretty lame. I said I hadn't asked because I didn't believe it was possible but she said that they should have the power to do that or at least put through some kind of special order.
So my question is, should I take the time to go to the Apple Store again and see if a manager can in fact do what the Apple Care representative suggested? or was she just mistaken? Do any of you have any advice at all on the best way I can get my phone exchanged? Would it be best to just return it to the store and go through ATT, Best Buy, etc? Again, any insights at all would be much appreciated, so thank you in advance!
So, I preordered my phone and, just like everyone else, was super excited. I got the phone on launch day and immediately started having issues. I started documenting the issues with my old iPhone (taking videos and pictures). Mainly the phone was lagging and freezing after unlocking, freezing on the lock screen, having weird black bars appear across half the screen, etc.
The first thing I did when I got the phone was download and install the update. When the issues didn't resolve themselves I contacted Apple Care and they walked me through all the trouble shooting, restoring the iPhone through iTunes, backing up from iCloud etc. and nothing worked. I really didn't want to return the phone so I hoped that it would go away on its own and of course it didn't. I contacted Apple Care again and they tried to help me out again to no avail. I finally decided to walk in to the Apple Store and they were so nice and apologetic and said they would gladly exchange it but the issue is that they don't have any of my model (128gb rose gold iPhone 6s Plus).
They told me my options were to go online every morning at 8am and try to reserve one when their daily inventory is updated or to get a phone through the genius bar which would not be returnable. The issue is that I got the phone through the ATT Next program and the guys at the store told me they can't exchange the phone beyond 13 days from the date I received the phone because of something with ATT. I of course opted to try and reserve a phone, so everyday for the passed for 4 days I have been trying at 8am like a crazy person to reserve a phone. Most of the stores aren't getting any and the ones that do are sold out by the time I enter in my info and try to reserve.
As I have grown tired of this 8am nonsense, I called Apple Care again this morning and asked if anything could be done. I told them that I understand their system, but it just seems awfully unfair that I purchased a new phone and can't get a proper exchange for a new phone. The Apple Care person totally understood and tried to figure out if there was anything on her end that she could do, but found that she would only be able to do it under warranty and that she couldn't guarantee that the phone would be new
. She asked me if I had asked the store manager if there was anyway he could reserve the phone for me as this situation was pretty lame. I said I hadn't asked because I didn't believe it was possible but she said that they should have the power to do that or at least put through some kind of special order.
So my question is, should I take the time to go to the Apple Store again and see if a manager can in fact do what the Apple Care representative suggested? or was she just mistaken? Do any of you have any advice at all on the best way I can get my phone exchanged? Would it be best to just return it to the store and go through ATT, Best Buy, etc? Again, any insights at all would be much appreciated, so thank you in advance!
