I was on the phone for an hour and a half earlier, but gave up because I had to get ready for work. Now, I'm off of work and I'm on hold again...this time it has only been for 12 minutes so far, but who knows how long it will actually take. During this time, I have realized how awful some of the songs Apple puts on their hold period. I really need to change my address before it prepares for shipment...but it seems almost impossible to do so (I would do it online if I could, but I can only do it by phone since AT&T requires the same address that the account has on file)! The keynote didn't stream correctly last week (LOTS of technical issues), pre-ordering the iPhone was a chore to do, and even getting a live person on the phone is become a long and drawn out process. What is going on with Apple?! I didn't have anywhere near as many issues preordering my iPhones previously. Edit- I now noticed that I spelled ridiculous incorrectly in my title. Oops.