Trying to get Support for my MBP

Discussion in 'MacBook Pro' started by sthpark7791, Aug 14, 2007.

  1. sthpark7791 macrumors regular

    Apr 20, 2006
    I called Apple at 1800-MY-APPLE and went to technical support. After repeating my serial number 5 times (got the outsourced rep..), they said they couldn't help me because my complimentary phone service expired. All I want to do is get a replacement battery pack..who do I call? My MBP is still under it's 1 year warranty.
  2. sdfd504 macrumors regular

    Jul 16, 2007
    Soddy Daisy, TN
    I would take it to a local Apple store if there is one near by.
  3. sthpark7791 thread starter macrumors regular

    Apr 20, 2006
    No apple stores..there is a reseller who fixes things though.

    I called them again. They're sending me a new battery.

    When did apple start outsourcing their support lines? I called back in march and got it was a pleasant experience but now it's all repeat, repeat, explain, repeat.
  4. kolax macrumors G3

    Mar 20, 2007
    I've never had any problems when I've called Apple - both experiences I got a really helpful guy who cared about sorting the problem.

    Depends who you get I suppose and what time you call - can't imagine the phone clerks will go out of their way if it was a late phone call.
  5. aaron.lee2006 macrumors 65816


    Feb 23, 2006
    Ontario, Canada
    Keep calling you will eventually get someone who will disregard your 90 Day phone support. I do it all the time :)
  6. Cybergypsy macrumors 68040


    May 16, 2006
    Central Florida!

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