My mother-in-law is in town for just a few days and lives about 1700 miles away from me. I want to upgrade her old iPhone and iPad to newer models (both of which I have in-hand). Should be pretty straightforward. Like me, she has a separate email address (xxx@gmail.com) for her old App Store purchases and Apple Music and a different one (xxx@icloud.com) for iMessage, Facetime, Calendar, GameCenter....everything else. Fine.
Well, while starting the transfer, apparently she didn’t recall or write down the correct password for the App Store account. We tried what she thoguht and several and also the password reset, but after too many attempts the account got locked and now stuck for a 7-day review period (which of course exceeds her visit with us). I even called Apple to see if they could do it sooner or even if she and I went to the Genius Bar together, but we were told no and it’s locked til the 30th (I appreciate the security, but really hoped if in-person with any info they needed they could fix it).
Worst-case: I don’t upgrade her hardware and when she goes back home she will get a call or text from Apple to unlock that account.
Best-case (likely a pain and what I’m looking into): is there a good an efficient way to just not use that xxx@gmail.com account and just use her xxx@icloud.com account for everything? My assumption is that I might have to download each app one by one under the icloud account and hope all sets up ok. And then somehow deal with her music (though, she is already part of my family plan and I don’t think utilizing it...i’ll need to dig into that).
Anyone have experience or similar situation? Might be similar to anyone trying to consolidate their App Store account into just a single account with icloud.com. I don’t think any of her apps are paid so no lost money issue there. Wish there was an easy path to do this! AND I’ll make darn sure to write down her password somewhere. Thanks!
Well, while starting the transfer, apparently she didn’t recall or write down the correct password for the App Store account. We tried what she thoguht and several and also the password reset, but after too many attempts the account got locked and now stuck for a 7-day review period (which of course exceeds her visit with us). I even called Apple to see if they could do it sooner or even if she and I went to the Genius Bar together, but we were told no and it’s locked til the 30th (I appreciate the security, but really hoped if in-person with any info they needed they could fix it).
Worst-case: I don’t upgrade her hardware and when she goes back home she will get a call or text from Apple to unlock that account.
Best-case (likely a pain and what I’m looking into): is there a good an efficient way to just not use that xxx@gmail.com account and just use her xxx@icloud.com account for everything? My assumption is that I might have to download each app one by one under the icloud account and hope all sets up ok. And then somehow deal with her music (though, she is already part of my family plan and I don’t think utilizing it...i’ll need to dig into that).
Anyone have experience or similar situation? Might be similar to anyone trying to consolidate their App Store account into just a single account with icloud.com. I don’t think any of her apps are paid so no lost money issue there. Wish there was an easy path to do this! AND I’ll make darn sure to write down her password somewhere. Thanks!
