TSA cracked my Macbook Pro; I have a SquareTrade warranty. What do I do?

[Adamantoise]

Hi guys, I haven't posted in a while on here.

Pretty much, my 2012 15" Macbook Pro GT650M has been cracked (yes, I took all reasonable measures when checking it in to my flight!) ... I didn't want to take it as carry on because I also had my camera equipment with me (much more expensive!).

In any case, it has a small crack on the side as shown in the images below.

Luckily I have a SquareTrade warranty for accidental damage; I do have questions though.

How exactly do I go about this claim without getting too much resistance from them?
Will they actually fix it or replace the laptop?
If I've upgraded my HDD to an SSD have I voided my warranty with them?
Anyone have any experience with claims from SquareTrade? Any advice?

Thanks!

 

[oplix]

I would have flipped out.

 

[Braniff747SP]

Hi guys, I haven't posted in a while on here.

Pretty much, my 2012 15" Macbook Pro GT650M has been cracked (yes, I took all reasonable measures when checking it in to my flight!) ... I didn't want to take it as carry on because I also had my camera equipment with me (much more expensive!).

In any case, it has a small crack on the side as shown in the images below.

Luckily I have a SquareTrade warranty for accidental damage; I do have questions though.

How exactly do I go about this claim without getting too much resistance from them?
Will they actually fix it or replace the laptop?
If I've upgraded my HDD to an SSD have I voided my warranty with them?
Anyone have any experience with claims from SquareTrade? Any advice?

Thanks!

Not sure I understand. Why is this TSA's fault and not the airline's?

 

[duervo]

Airline's fault, not TSA's.

Probably get a much quicker answer if you called SquareTrade.

Also, for future trips where you will be checking expensive gear, I highly recommend putting it into a Pelican case (for either your laptop or your photography equipment). http://www.pelican.com