The 'recent-changed email' connection is a SWAG I through out there because of an issue I had a few years ago with my iMac Pro and all the new wizbang T2 stuff. I had just changed my Apple ID email and we discovered the code was relying on that actual email as the unique identifier. Talk about disastrous for someone who wants to completely reinstall macOS. It simply wouldn't let me. The only fix was to change my Apple ID back to the old email address.
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Apps tvOS 17 and FaceTime: No user in list, QR code doesn’t work.
- Thread starter Arkanok
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YES! I was told this just yesterday. The message showed up as using my iCloud email account (which is my apple id now) but that wasn't listed in their contacts. Also, I setup the new contact poster thing and it's not showing up when I call them.
Funny thing is I changed my email last November...
When I installed the first public beta of Apple tvOS 17 continuity camera / facetime worked perfectly. It wasn't until a later build that it broke.
The bad news is I can't simply go back to the old email address because I no longer have access to it.
That's very concerning because I no longer have access to the old email my apple ID was initially setup with...
That’s IT!!! I too changed my mail from me.com to ICloud.com 7 weeks ago when I updated my devices to Beta 17 public release. Then I updated to beta 2 public release and then FaceTime stopped showing my account and then last week I had hoped it will work but no. So annoyed but I had to report to Apple. Now Apple support called today and hope it will be fixed though a new update 🙏🏼
Yep, FaceTime worked for me on the first beta (MONTHS after changing my apple id), but broke somewhere around Beta 2.
Okay, the email thing definitely seems to be a common denominator. Did Apple support specifically tell you that a software fix is the only hope of fixing this, @Sithstrong85 ?
Hi! Same problem for me. I change, my Id to icloud domain a few mounth ago. Now i try my wife id set the original user on tv and my acc another user. This setting work fine, and i finally made facetime calls on tv with my acc. So this setup have a new problem for me. The homekit not working when my wife acc is the origanal user. 😭😭
So i hope fix this issue with a patch.
Tv os 17.0, ios 17.0.1, ipad os 17.0.1
(Sorry my english 😊)
So i hope fix this issue with a patch.
Tv os 17.0, ios 17.0.1, ipad os 17.0.1
(Sorry my english 😊)
I’ve changed my Apple ID as well recently. You might have found the core issue.
Me too. Changed my Apple ID around 6 months ago and have the exact same issue. No user showing in list but it did work in an earlier BETA.
This is the closest Apple discussion board matching the issue:
Facetime app on my Apple TV 4K won't work. - Apple Community
discussions.apple.com
For me, my Apple ID was changed long before I even owned an Apple TV, so my apple TV has never been signed in with the old ID.
Do you have the issue where the facetime app just doesn't show up (different issue), or the issue where you can get into facetime but your user account just doesn't appear as an option and scanning the QR code refuses to connect.
From your previous messages, it sounds like you have a different issue than the rest of us... Ours will not connect the iPhone camera to the Apple TV at all.
OK, so yeah my account is listed and I can start the app, but when I ring someone it rings on the TV but not the person you are calling. If I try and add a new account I cannot scan the QR code either. Just says connecting to TV and eventually gives up.
Haven't been able to try this yet...
Facetime app on my Apple TV 4K won't work. - Apple Community
discussions.apple.com
IT WORKS!!! I had my wife as an additional user but hadn’t used it for years. Signed in as her and switched back, can now initiate a call from TV FaceTime app. Works ok both accounts!Haven't been able to try this yet...
Facetime app on my Apple TV 4K won't work. - Apple Community
discussions.apple.com
Count me in the "recently changed Apple ID e-mail" group... changed it back in July.
I contacted support, and got them to finally admit there's a problem with going through RTFM garbage multiple times and re-doing diagnostic steps I had done multiple times myself.
I await tvOS 17.0.1...
K
I'm not home to try this myself, but see the last two comments on this thread over at the Apple Support Community. They echo what jrhop says above. Sounds like this is could be the answer and worth a try. https://discussions.apple.com/thread/255145796?login=true
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I’ve tried removing my user account as primary user and adding it again to no avail. I haven’t tried adding another user as primary though. I’ll do that next.
Are any of you guys, by any chance, also having problems using the new SharePlay function where other users can collaborate on adding songs to the music app while using Carplay?
My family members get the notification to connect to collaborate but when they do, and I approve their request, nothing happens and a timeout error eventually shows. The same thing happens if they scan the QR code on the Carplay screen to try to connect.
I figure these issues might be related, especially if the theory that having changed the Apple ID email address recently has any credence.
Are any of you guys, by any chance, also having problems using the new SharePlay function where other users can collaborate on adding songs to the music app while using Carplay?
My family members get the notification to connect to collaborate but when they do, and I approve their request, nothing happens and a timeout error eventually shows. The same thing happens if they scan the QR code on the Carplay screen to try to connect.
I figure these issues might be related, especially if the theory that having changed the Apple ID email address recently has any credence.