tvOS12.3 unresponsive remote

Discussion in 'Apple TV and Home Theater' started by 2010mini, May 22, 2019.

  1. 2010mini macrumors 601

    Jun 19, 2013
    anyone else having issues with unresponsive remote with 12.3? After a restart today my remote became almost unusable. I’ve had 12.3 since the first public beta and never had an issue. It seems strange that this started after a restart..... confused.
  2. Pug72 macrumors 6502a


    Mar 18, 2012
    Really sorry to state the obvious but have you tried charging the remote?
  3. Audit13 macrumors 601


    Apr 19, 2017
    Toronto, Ontario, Canada
    My ATV 4K works perfectly with the original and Harmony 700. I actually cut off the power to my ATV when it's not in use.
  4. 2010mini thread starter macrumors 601

    Jun 19, 2013
    first thing I checked. it was fully charged.

    after fighting with it, I erased and set it up as new. Now everything seems to be working correctly. I am still perplexed why I had to take that drastic step though.
  5. waw74 macrumors 68040

    May 27, 2008
    you can reboot the remote
    hold the menu and volume up button together
    (you should see the lost connection / connected dialogue on the screen)

    also make sure it's not too close to other electronics.
    i think i have problems if the aTV gets too close to the bluetooth/wi-fi antenna inside the TV (not sure which, it just sometimes the remote gets flakey, and a moving the aTV on the back of the TV seems to fix it)

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4 May 22, 2019