TWAIN/SANE for Fujitsu S1300 - Support exists/works, but I need help!

Discussion in 'Mac Accessories' started by 3282868, Dec 22, 2010.

  1. 3282868, Dec 22, 2010
    Last edited by a moderator: Dec 22, 2010

    3282868 macrumors 603

    Joined:
    Jan 8, 2009
    #1
    I have the Fujitsu ScanSnap S1300. The software it comes with for scanning photographs is horrendous. I have been online all day (my head is killing me) reading up on TWAIN SANE and how to get my system to fully recognize the USB scanner. In terminal, I got the vendor and product ID. I followed the instructions on editing the epjistdu.conf file to recognize the scanner (apparently epjitsu.conf and not fujitsu.conf is needed for Fujitsu scanners). Learning further I placed the appropriate firmware file (300_0C00.nal) that is referenced in the .conf file.

    In terminal, using "scanimage -L", the scanner IS FINALLY recognized. However, it is not recognized in "Image Capture", "PhotoShop CS5" and "Vuescan". I'm going CRAZY as I have to scan 1000+ photo's for my family for the holiday and the ScanSnap software is so limited, scanned images are darkened no matter now much I tweak its settings. I need a third party program that will scan the pics well so i can avoid Photoshopping 1000+ pics.

    Please please any one with any info I am desperate for help, I'll even PAY.
     
  2. Kenndac macrumors 6502

    Kenndac

    Joined:
    Jun 28, 2003
    #2
    Time is money!

    Option 1: Use VueScan.
    Option 2: Find a scanner that works with Image Capture. A quick Google search didn't turn up an up-to-date list, but I have a year or two-old Epson multifunction printer/scanner (PX700W) that works just fine.
     
  3. 3282868 thread starter macrumors 603

    Joined:
    Jan 8, 2009
    #3
    Vuescan doesn't recognize the scanner. Typing "scanimage -L" in terminal lists:

    device `epjitsu:libusb:007:012-04c5-11ed-ff-ff' is a FUJITSU ScanSnap S1300 scanner

    means OS X recognizes the USB scanner, only the Fujitsu ScanSnap software recognizes the scanner. "Image Capture", VueScan don't, and I cannot find a TWAIN for PhotoShop CS5. I've literally read everything about this **** thing, Fujitsu lists it as fully OS X compatible, but they fail to mention that ONLY THEIR S****Y software can be used with it.

    Thanks for the help! :) I'm giving it another go and after that I'm throwing the thing out the window and writing a nice letter to Fujitsu regarding their (lack of full) OS X support.

    PS This should be recognized by Image Capture, etc., others have gotten it to, and I've followed all the directions to a T. I wonder if I should uninstall ALL TWAIN SANE backends, etc. clear caches, and reinstall as in some instances two TWAIN SANE installations can cause conflicts as the installer doesn't overwrite previous installations. However, there doesn't even seem to be an uninstallation method and many have been forced to reinstall the entire OS. This is ludicrous.
     
  4. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #4
    i am baffled. Why would you purchase a scanner that Fujitsu clearly states supports neither SANE nor ISIS? Did you believe that the manufacturer was kidding?
     
  5. 3282868, Dec 22, 2010
    Last edited by a moderator: Dec 22, 2010

    3282868 thread starter macrumors 603

    Joined:
    Jan 8, 2009
    #5
    It DOES support TWAIN/SANE. Fujitsu mislead buyers by falsely stating full OS X compatibility. It is only compatible on OS X if you use their ScanSnap manager which is extremely limited. I purchased the S1300 based on reviews and the ability to load a multitude of files/photos for scanning instead of using a flatbed which requires copious amounts of time scanning/editing.

    You CAN get this to be fully compatible. However I am hitting a brick wall. There are TWAIN/SANE OS X 10.6 packager and SANE-backends for full support. I have spoken with Fujitsu tech support in Montreal regarding scanning business cards and the rep was extremely OS X knowledgable and informed me Fujitsu has dropped the ball on writing the code for third party OS X apps/TWAIN/SANE support (unlike Windows), so OS X users need to extract the Windows firmware for use, reference the SANE site for the necessary implementation of the scanner, etc.

    The URL you referenced from Fujitsu regarding lack of TWAIN/SANE/ISIS was not present at the time I purchased the device in the Spring, it was added after the many complaints.

    I simply need to get other third party apps such as Vuescan to recognize the scanner. If ScanSnap Manager works in OS X, there is no reason third party software support shouldn't work. I do not want to use Aperture to create a script to adjust ALL the pics I scanned.

    OT: I do not know why you felt it necessary to make claims inferring my lack of intelligence in purchasing this device for photo digitizing needs, when you do not fully know the situation, and honestly it isn't productive/helpful. I wish you would have researched the issue before taking the time in insulting me. I addressed this issue above with information that will enlighten you on this matter, so perhaps if you experience the same issue you will know what to do. If not, I certainly hope you don't receive a response like the one you left me.

    Have a great holiday.
     
  6. 3282868, Dec 22, 2010
    Last edited by a moderator: Dec 22, 2010

    3282868 thread starter macrumors 603

    Joined:
    Jan 8, 2009
    #6
    Read on the subject with the links below. Hopefully it will help you should you need it in the future, and perhaps if you are a decent enough person and have some insight, I'm sure MacRumors members would appreciate the help.

    SANE: Supported Devices

    TWAIN SANE Interface for MacOS X

    SANE backends

    How to Use the PC Versions of the Fujitsu ScanSnap on Your Mac (updated)

    epjitsu backend for a Scansnap S300

    Terminal:

    Given that OS X reports the scanner as detectable and others have been able to get PSCS5, Image Capture and Vuescan to work with it, what have I missed.
     
  7. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #7
    Like yours, my comments have a context. This forum and others like it are replete with people who come here for help with issues that should have been researched prior to purchase. This forum and others like it are also replete with people seeking help with issues that are much better addressed by visiting the manufacturer's website. I am baffled by the seeming disdain for primary sources by so many computer users today. In my business, primary sources are the most reliable sources.

    The primary source for information about Fujitsu scanners is Fujitsu's website. Fujitsu's website clearly states that Fujitsu does not support TWAIN or ISIS for your model scanner. Statements on some other website says that TWAIN works with your scanner holds less weight without corroboration. Of course, the traditional manufacturer-supplied TWAIN GUI won't be there is the manufacturer says that it does not support TWAIN. Every TWAIN GUI that I have ever seen sucks, but that is a different topic.

    I will accept your word that Fujitsu's denial of TWAIN support is a development since your made your purchase. This is an issue with me because I am in the market for a sheet-fed scanner. At first blush, the Fujitsu ScanSnap S1500 scanner appears to be exactly what I was looking for, except....

    The big except is that the Fujitsu lists only Windows support and explicitly states that the scanner does not have support for TWAIN/ISIS. This is confusing because Mac-oriented online retailers sell this scanner.

    Discretion is the better part of valor. I kept looking. My continued search found the Epson WorkForce Pro GT-S50. The Epson supports TWAIN and ISIS. It is also less expensive than the Fujitsu.
     
  8. 3282868 thread starter macrumors 603

    Joined:
    Jan 8, 2009
    #8
    This is a big issue with me as I was told by Fujitsu directly when researching scanners. The site at the time clearly indicated full OS X support. At the time I needed a device for business card scanning, the S1300/S1500(m) both claimed to have full integration with OS X Address Book (and with the current update(s) for CardIris support for Office 2011 Outlook). I also inquired with Fujitsu AND B&H Photo Video from which I purchased the scanner that the S1300 does have support for TWAIN/ISIS. Many months later I attempt to scan directly into Vuescan or other third party apps, I realize no TWAIN/SANE was installed for the scanner. On Windows there is full support, and in speaking with another tech this evening they admitted pulling the misleading OS X TWAIN/ISIS support months ago due to complaints.

    Personally I am extremely disappointed as I was sold a device that the company stated would fulfill my needs. I've spent countless hours today fiddling with SANE implementation, device and product ID's, reading countless forums (many with individuals experiencing the same issue) to no end.

    What is further frustrating is that the device is great! 600 DPI is more than adequate for scanning simple 4x6 photo's, and the multi-feed works perfectly! The software is the issue. Full Windows implementation suggests the fact Fujitsu falsely advertised this scanner as a cross-platform device which it truly is not.

    While speaking with the rep today (who clearly was not knowledgable in his purported field and spoke English very poorly), I was told that this scanner was not meant for photo scanning. Yet earlier the rep stated photo scanning should work in Windows without any quality depreciation. I called him on his contradictions, to which he stumbled and kept repeating the same company fed line.

    End result: eBay. I refuse to use a product I was mislead into buying. I also work in communications/IT and will no longer recommend Fujitsu products. Thanks for the recommendation on the Epson WorkForce Pro GT-S50. After I decided on not wasting further time with this scanner, I googled and read many reviews on better devices and the Epson WorkForce Pro GT-S50 was up there.

    Thanks again for all you help, I greatly appreciate it!
     
  9. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #9
    To the contrary, I thank you. I expect retail sales people not to know what they are talking about. However, I expect the manufacturers employees to be knowledgeable and honest. Placing misleading and false information on the corporate website is inexcusable. You did everything right before the purchase. I agree with everything that you are doing in response to Fujitsu's misbehavior. Good job.
     
  10. prnoct90 macrumors regular

    Joined:
    Dec 11, 2007
    #10
    If anyone every figured this out? I can get my ScanSnap s1500 recognized in terminal and scanning, but it never works with the TWAIN SANE interface, nothing comes up. Any help?
     

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