Twice Twice is Not Enough for Replacement

Discussion in 'MacBook' started by qorghdud, Mar 27, 2008.

  1. qorghdud macrumors newbie

    Joined:
    Mar 27, 2008
    #1
    Hi guys,
    I'm so mad about my MacBook that I love dearly that I even subscribed to this thing just to talk about my issue.

    So, I own the first generation MacBook and we've been through some tough times. About a month or two into using it, my display just totally crashed. I sent it in for repair twice. Once, they just replaced it with I guess a used part and it failed as soon as I turned it on and so I sent it in again and they replaced it with a new display. That's my first issue with my MacBook and recently about 2 months ago, it started to act funny. It would randomly restart itself. And when it does, sometimes it will just show a blank screen and won't respond to any thing--kind of like in standby mode but can't wake up. The odd thing about it is that the pulsating light has a very rapid pulse. And other times it shows streaks of yellow lines going horizontally and vertically (making a checkered pattern) along with very high pitched and annoying streaking sound (something like a big van backing up but bazillion times more disturbing).
    Now with all that said, I sent it in for repair twice regarding the same issue. First they just reinstalled tiger and sent it back to me, and the problem persisted. I sent it back and they said it's my ram that was the problem and that they're not liable for fixing it.
    Now I want to freaking kill my MacBook so that they'll replace it before anything else goes wrong and or my warranty runs out. Don't you think it's a bit ridiculous about how many repairs I've been through to like not get a freaken new one? I seriously feel like I deserve a new MacBook Pro or something...god my life sucks

    ----------------------------------------------------
    First of all, thanks for all your support and care!

    My MacBook is the first generation MacBook and I have the Apple Care extended warranty.
    I had the LCD replaced twice about two months into using it (a little bit longer than a year ago).
    And recently, I sent it in twice because it was restarting by itself and the yellow streaks and screeching sound.
    After my second service, same thing happened again and when I called Apple, they said it was because of my third party RAM.
    Now I have the original 512MB ram that came with the computer, and it seems to be working okay (besides the slowness).
    The only problem I see is that because my MacBook is been through so much my bottom shell is broken. The bottom, where the palms rest, I can pull the white cover and see that the hole for the screw has been broken off and also to the left, where the usb and other ports are, is also broken. I haven't contacted Apple yet, hoping that my MacBook will break soon.

    Does that answer your questions??
    Oh! and I can show you a video recording of this problem if you guys are interested!

    Thanks again, and I'm looking forward to hearing from you guys!
     
  2. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #2
    Have you filled out...

    questionnaire? If not, I've attached one for you:

    http://www.apple.com/retail/feedback/

    Be specific about the number of times you've been into have service and also the names of the store manager/assistant store manager and anyone else that has helped you. It sounds like you haven't purchased AppleCare Protection Plan, so you might want to do that, before your one year warranty wraps up. Did you install your own RAM upgrade yourself? Once you've talked to a store manager and your problem isn't resolved to your satisfaction, then it becomes a real problem for the store manager b/c he/she hasn't "made it right" for the customer. Be adamant about your needs (a replacement MB would be on the list), and you might even try a different Apple Store. Good Luck. Keep us posted. :(
     
  3. krye macrumors 68000

    krye

    Joined:
    Aug 21, 2007
    Location:
    USA
    #3
    Apple has a three strike rule for repairs. If they tried to fix your machine three times and it still doesn't work, they give you a new one. The current shipping version. I've seen this in a few cases on MacRumors. Although, I do believe it has to be within the 1 year warranty period, or three if you bought AppleCare.
     
  4. rogair macrumors member

    Joined:
    Dec 1, 2007
    #4
    Not quite. This varies by each case, such as 2 logic boards and an LCD. But wouldn't be applied for something like a top case and an optical/hard drive.
     
  5. OrangeSVTguy macrumors 601

    OrangeSVTguy

    Joined:
    Sep 16, 2007
    Location:
    Northeastern Ohio
    #5
    Well he did have the LCD changed twice and the problem still persists. So it's either that or the logic board. Then how come the third time it was in they claimed it was the aftermarket memory? Wouldn't they have claimed that the first time or they just didn't want the third strike and give this poor guy a new Macbook like they should have to begin with.
     
  6. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    OP needs to respond...

    with additional information and a status report! I'll PM him. :confused:
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #7
    Thanks for the update "gorghdud" hopefully you'll get all that damaged stuff taken care of, or get a new MB. :cool:
     

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