Tried the twig case for about six months now and sad to say won't be buying another one
First one - bamboo split when I dropped it on tiled floor from about one metre up. Not usable as the case no longer fit around the phone properly. At this point I already had a couple of issues - the bamboo is actually pretty slippery so prone to droppage anyways, and you can't fit any third party headphones into the headphone jack without taking the bottom half of the case off
Decided to give it another go. Bought another case (albeit at half price. They still asked me to send back the original so they could have a look at it and didn't offer to refund me the shipping. Not cheap) and then started to find that my iPhones lock button wasn't working. I think because of the design of the case you end up pressing down on half of the lock button too much and so it causes wear on the button eventually resulting in it not working.
In conclusion, beautiful cases but not worth it for the price - $69 us plus shipping for mine.
Sorry about your experience with our paper and bamboo case. As you've only made one post here, I'm guessing you felt it very important to share your unhappiness.
🙄
I'm not sure of any case manufacturer being excited about the user dropping their product, but you've accurately described our warranty. 50% off a replacement case in the event of a drop, within six months. We do like to see the cases returned, as we inspect them thoroughly in order to make them better.
As far as the bamboo being slippery, I think it depends on the person. We've heard "slippery" only a few times as a reason for return or exchange. Our bamboo case is really a bamboo veneer fused to our paper composite, and that composite has a lot of texture. People with dry hands, super long fingernails, or wearers of Mickey Mouse gloves may also have difficulties.
Due to the actual iPhone 5 being not much thicker than the headphone jack, we can't make it fit every 3rd party headphone plug. We have the largest headphone hole of any wood/bamboo case, and we fully cover the sides of the case. Any design has compromises. We're musicians, so a usable jack is important, but not at the expense of protection.
Our cases have no effect on lock buttons or volume buttons at all. We've never had anyone report that issue. We have a number of iPhone "mules" here, that have been in every one of our thousands of cases to go out the door. We test fit, feel, and button operation. No issues in two years.
In fact, the lock button issue is pretty well known iPhone issue, which Google will show. We have very little to do with Apple's quality control
🙂
All of this info is in our FAQ page, and we're always happy to answer questions about our case. We are also the first to say that a Twig Case is not for everyone. We're happy that you gave us a try, and we're sad to see you disappointed - I'm certain that a solid wood or solid bamboo case would leave you even more so!
YouAreSwell at checkout will get anyone 20% off a Twig Case this year. We're pretty sure that our 30 day money back return policy, our provable eco-friendlyness, our swell designs, our our attention to handmade detail, and our multipurpose package that turns into a stand is worth every cent.
Plus, it saves your $600+ iPhone when you drop it. 🙂