Two AW Series 2 keep disconnecting from iPhone X

Discussion in 'Apple Watch' started by swandy, Jun 7, 2018.

  1. swandy macrumors 6502

    Joined:
    Oct 27, 2012
    #1
    I have two AW Series 2 (one SS one Alum) and an iPhone X. The are both having the same issue - they will disconnect from the iPhone X for no reason. I can usually get them to reconnect by turning on and off Airplane Mode, but it is annoying.
    I have spoken to Apple Support - they had me erase all three devices and set them up as new. It seemed to work better for a while, but as soon as I reconnected the second Apple Watch (the SS one), it started up again. A second call to tech support agreed that the issue was probably the iPhone X - as it was happening to both AW - and I had an appointment at the Genius Bar, they ran some diagnostics on the iPhone and gave me a replacement.
    Well, it's happening again with the replacement iPhone X. Not as often, but still with both watches. Any suggestions?
     
  2. Shirasaki macrumors 604

    Shirasaki

    Joined:
    May 16, 2015
    #2
    A defect Bluetooth chip on either both watches or iPhone X? Do you have any other iPhone to test it out?
     
  3. CobraPA macrumors 6502a

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #3
    Can you describe in more detail what you mean by disconnect? What do you see? Do you have bluetooth and wifi? What is your first thing you notice when they disconnect?
     
  4. swandy thread starter macrumors 6502

    Joined:
    Oct 27, 2012
    #4
    Unfortunately no other iPhone that I could use for a period of time.
    --- Post Merged, Jun 7, 2018 ---
    When I look at the watch the little red symbol of an iPhone with a line going through it appears at the top of the screen. That symbol indicates that the AW is not connected to any iPhone.
    And as far as I can tell, it only happens when there is no known Wifi signal around and the AW is connected via Bluetooth. But it always happens when the AW and the iPhone X are near each other, not like I am walking out of Bluetooth range. Usually the iPhone will either be in my hand, in my pocket or sitting in the console of my car. Definitely within Bluetooth range.
     
  5. matrix07 macrumors 601

    matrix07

    Joined:
    Jun 24, 2010
    #5
    I think it's a bug in watchOS. I used to have this problem on both my S2 and S0. Both happens with my iPhone X. The solution is like you said, turn off and on airplane mode on the watch. It used to happen every time I'm out of my home wifi range. Now it happens sometimes since I updated to 4.3 or I updated the X to 11.4.
    And since I got S3 LTE a month ago, this never happens on this new watch, only on S0 once in a while.
     
  6. acocke macrumors member

    acocke

    Joined:
    Jun 28, 2007
    Location:
    Oklahoma
    #6
    I also have this problem. When I wear my series 2 SS, after some time I notice that red symble on the watch screen that my phone is not connected to it. I swipe up on the watch screen and it is disconnected, however I go to my Blutooth settings on my phone and my phone says it is connected. I turn off my blutooth on my phone and turn it back on and that red symble on my watch goes away for the rest of the day. My series 3 does not do it and my series 0 does not do it. I’m sure it’s some bug in the series 2 but who knows. Glad I’m not the only one having that kind of issues. Really annoying though!
     
  7. swandy thread starter macrumors 6502

    Joined:
    Oct 27, 2012
    #7
    Interesting that it does not happen on the S3 watch - though on my two S2 it happened BEFORE the recent updates. Thanks
    --- Post Merged, Jun 7, 2018 ---
    It is really annoying. I have a followup appointment with the "genius'" this coming Monday for them to check out the watches this time. I will mention that in the thread here it appears to be an issue with people's S2 watches. Thanks
     
  8. matrix07 macrumors 601

    matrix07

    Joined:
    Jun 24, 2010
    #8
    Yes, it happened regularly, every time I was out of my house even, before the recent update. Now it happens to my S0 just one time, as far as I remember, after the update. (and I’m still out of my house every day :) )
     
  9. swandy thread starter macrumors 6502

    Joined:
    Oct 27, 2012
    #9
    Well I unpaired the SS S2 because that was the one it happened more often to. Will just wear the Alum S2 for the next few days and see what happens. Love trying to solve these problems.
     

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