Two black lines going down iPhone screen

Discussion in 'iPhone' started by MacDaddy80, Jul 24, 2011.

  1. MacDaddy80 macrumors member

    Joined:
    Dec 13, 2010
    #1
    Het guys i have two black lines going now the iPhone screen from top to bottom. I bought it from Verizon about 3 weeks ago. Will they replace it since it has a defect?
     
  2. anonymous guy macrumors 6502

    Joined:
    Mar 18, 2010
    #2
    Your best bet is to take it to an Apple Store.

    Wireless carriers make you run through a lot of hoops before you get a replacement.
     
  3. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #3
    what will the apple store end up doing?
     
  4. Ksizzle9 macrumors 6502a

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    Apr 15, 2011
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A5274d Safari/7534.48.3)

    Verizon should replace it easily, very easily considering your problem. If the apple store is closer, I would still go to them.
     
  5. miamialley macrumors 68030

    miamialley

    Joined:
    Jul 28, 2008
    Location:
    Los Angeles, CA
    #5
    Take it to apple. They may replace it on the spot.
     
  6. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #6
    okay thanks guys
     
  7. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #7
    heres the problem when i got the iPhone i received it and the speaker was broken so i traded it in. so u still think they wil fix it?
     
  8. famoussasjohn macrumors 6502a

    famoussasjohn

    Joined:
    Jul 7, 2010
    #8
    Verizon's return policy is 14 days, you can try it, but you said it has been 3 weeks already..so I would say make an appointment with Apple. They will check it out and see if there has been any damage and whatnot. If all checks out well, they should replace it.
     
  9. famoussasjohn macrumors 6502a

    famoussasjohn

    Joined:
    Jul 7, 2010
    #9
    I'd go through as many replacements as you can until you get the best working one. When I first got an iPhone, I got it at Best buy, the first one the 3G connection would randomly stop working, but everyone else around me was working fine, got it switched, after checking it out, the volume rocker was messed up and one tap on the bottom volume rocker would get stuck and would put it all the way down to nothing. Got a 3rd replacement. That one was perfect. :D


    Bought an iPhone 4 and worked perfect ever since. Only complaints is the home button being strange at times, and also the back glass now "clicks" when you touch it. Been meaning to head over to Apple to get it repaired or replaced. I'm out of warranty so I might have to buy a new backing.
     
  10. miamialley, Jul 24, 2011
    Last edited: Jul 24, 2011

    miamialley macrumors 68030

    miamialley

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    Jul 28, 2008
    Location:
    Los Angeles, CA
    #10
    They've replaced products multiple times for much lesser problems than that. (see the iPad section for who I call the light bleeders, they HATE light)
     

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  11. OutSpoken macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    UK
    #11
    Tell me about it..

    My iPhone 4 had a defected sim tray when I got it, thought I'd do good by calling up the carrier (Tesco Mobile) same day to arrange what I thought would be a simple fault return...how wrong was I... two days to get the jiffy bag, which was acceptable...but then the process they take when receiving handsets back was a joke... it took nearly 4 weeks! and lots of chasing from me to get the muppets to check the fault, verify and order me a new handset!:mad: Lesson learnt.
     
  12. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #12
    which place should i go to first? and will i get a replacement because its clearly defective
     
  13. jonrando macrumors 6502a

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    Jun 22, 2011
    #13
    If the defect is obvious, it really doesn't matter where you go. I suggest going to the Apple store. They are the easiest to deal with. :)
     
  14. msb3079 macrumors 6502a

    msb3079

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    Apr 20, 2010
    Location:
    collingswood. nj
    #14
    Yep, Apple will replace it. Only downside is they give you a refurbished phone. Looks new on the outside, but it's not on the inside. I had FOUR in a row with issues. Apple finally mailed me a NEW one.
     
  15. jonrando macrumors 6502a

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    Jun 22, 2011
    #15
    Ask for a new one then and you won't get a refurb / remanufactured.
     
  16. reclusive46 macrumors 65816

    reclusive46

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    Apr 14, 2011
    Location:
    Canada
    #16
    Actually its not 30 days old so Apple will replace with a new one at an Apple Store.
     
  17. msb3079 macrumors 6502a

    msb3079

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    Location:
    collingswood. nj
  18. miamialley macrumors 68030

    miamialley

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    Jul 28, 2008
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    Los Angeles, CA
  19. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #19
    so even though i bought it from verizon i can still go to apple?
     
  20. Turkeywrap macrumors regular

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    Jun 27, 2010
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    South Florida
    #20
    Of course, its a Apple product. Any product manufactured by Apple can be taken directly to their store.
     
  21. miamialley macrumors 68030

    miamialley

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    Jul 28, 2008
    Location:
    Los Angeles, CA
    #21
    Yes, take it to Apple.
     
  22. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
  23. awadeee macrumors 68020

    awadeee

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    Jan 21, 2011
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    Viper City
    #23
    New new or refurb new?
     
  24. MacDaddy80 thread starter macrumors member

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    Dec 13, 2010
    #24
    brand new..but if they tried giving me refurbed i woldnt take it because i deserve a new one
     

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