So, a while back I ordered a base 21 inch iMac, the new version. It arrived DOA, the screen would not work. No problem, shipped it back and bought the top line 21 inch from the refurbished store from Apple. It arrives, does not boot, HDD is dead, this is the fusion drive too, not that it matters I guess...but I have read a number of people with the exact same problem on new iMacs.
I tried to use internet recovery thinking maybe it was an OS issue, the install does not see any HDD. Called Apple, shipping it back, I am not buying another one.
What pisses me off the most is the refurbs are supposed to go through an extra QA process, how can a computer that does not boot pass QA?
Disapointed in Apple big time, but for now, I will just buy an external Dell Monitor and use it with my MBP.
Not looking for much by way of replies just wanted to vent.
If something as simple as this _isses you off, then what would you do if the IMac got crushed or did not arrive at all??? Take a deep breath, man. Life is full of surprises.
Along the same lines as your problems with IMac, here is what happened to me:
1. I bought a new Cadillac.
2. Got in a wreck and got killed.
3. I call GM customer service and asked about their 5 star safety rating.
4. They said I died because I hit a tree off-center. Their cars as typically designed to hit trees exactly in the center of the bumper.
5. I told them that they should re-design the veh so that NO ONE would die.
6. They told me that they would do that, but that 2,459,328 other customers also asked for safety re-designs. But my recommendation would be reviewed as soon as possible.
Obviously, an analogy.
As others have stated, there is no specific chain of custody when the manufact ships a product. As Confucius once say: Feces sometimes happen.
BTW, Apple did recently re-design its boxes. Was your product in the old box or in the newly designed box? Seriously.
As far as quality control, perhaps apple should approach the situation like the military.
Once upon a time, the military used a CJ6.
After complaints, the mil switched to a hummer type of vehicle.
After more complaints, the mil switched to M59, M75, M113. One of the common complaints was "packaging" (of troops).
We also had the Hummer, later followed by the MMPV.
In short, manufact do re-design packaging.
Based on the above, why not recommend that Apple ship its product in boiler plate, but perhaps Apple should wrap the actual product in about 36 inches of foam all the way around the product (inside of the boiler plate). In fact, if you request Apple to do it, they might design your shipping container per your specs. Not sure if they would charge extra for that.
If you are wanting perfection, nothing in life is perfect. Actually, your spelling was ALMOST perfect. Hopefully, mine is close.
