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Two defective iPads in a row, should I give up?

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Original poster
Aug 14, 2010
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I purchased a brand new 12.9' Pro (256GB) from the Apple Store yesterday. I was scrolling on the screen and noticed something that looks like this: http://m.imgur.com/CyBtWId in the bottom right hand corner. I went to Apple and exchanged it for the same model, but have the exact issue in the right middle of the screen now.

Should I just continue exchanging it until I get a perfect one or concede defeat and stick with one that has it in the bottom right like the first one?
 
Kyle4 said:
I purchased a brand new 12.9' Pro (256GB) from the Apple Store yesterday. I was scrolling on the screen and noticed something that looks like this: http://m.imgur.com/CyBtWId in the bottom right hand corner. I went to Apple and exchanged it for the same model, but have the exact issue in the right middle of the screen now.

Should I just continue exchanging it until I get a perfect one or concede defeat and stick with one that has it in the bottom right like the first one?
Click to expand...

If you're up to it, keep exchanging. You're within the 14 day window and no matter what you use this for, you're paying a very pretty penny.
 
kazmac said:
If you're up to it, keep exchanging. You're within the 14 day window and no matter what you use this for, you're paying a very pretty penny.
Click to expand...

Thanks. Luckily I live very close to an Apple Store so it's not a big issue to keep going back, more annoying than anything. I'm not sure if it's just a bad batch of this specific model or what, I just want one that doesn't have this very noticeable problem.

Prior to this I had an Air 1 which I sold to get an Air 2, and a 5c, 6S and now 6S Plus. All of those units were mint the first time out of the box. I'm not sure why I'm having such a hard time with the Pro.
 
As someone with the same model (though LTE), I got a perfect one out of the box. I'd suggest swapping again, as it's a great device.
 
Kyle4 said:
Thanks. Luckily I live very close to an Apple Store so it's not a big issue to keep going back, more annoying than anything. I'm not sure if it's just a bad batch of this specific model or what, I just want one that doesn't have this very noticeable problem.

Prior to this I had an Air 1 which I sold to get an Air 2, and a 5c, 6S and now 6S Plus. All of those units were mint the first time out of the box. I'm not sure why I'm having such a hard time with the Pro.
Click to expand...

Perhaps it was a bad batch. I had to keep exchanging 6s models at one Apple store (both 6s and 6s+) until I got a 6s which is still working perfectly 10 months later. Third time is the charm. :)
 
I've had this issue with practically every Apple product I've purchased. Dust or debris under the glass, dead pixels, or other small imperfections. One of the reasons I've put off buying a 12.9 inch iPad Pro even though I want one. I know it will just be an exchange game since the screen is so massive it's bound to have issues like this (well, combined with my luck and keen observation).
 
Oh - something you could do, OP, is to actually open it at the store and give it a good look-over. Make sure it's all good before you leave!
 
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Mr_Killjoy said:
Oh - something you could do, OP, is to actually open it at the store and give it a good look-over. Make sure it's all good before you leave!
Click to expand...

I did that for the second one and thought it was okay, but didn't notice the dead pixel/dust until twenty minutes into using it at home. I'll be sure to stay there for a bit tomorrow to make sure it's in good working order. Hopefully they don't think I'm unreasonable.
 
Kyle4 said:
I did that for the second one and thought it was okay, but didn't notice the dead pixel/dust until twenty minutes into using it at home. I'll be sure to stay there for a bit tomorrow to make sure it's in good working order. Hopefully they don't think I'm unreasonable.
Click to expand...

Just explain the situation. In my experience, Apple Store employees are very accommodating.
 
If you can visit the Apple Store, I'd highly recommend opening it on the spot and inspecting it there and then to save you repeated trips. I think it's very reasonable to do that.
 
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I had to swap my 9.7" iPad Pro 3 times before I got a "perfect" ones. The other ones had huge dents / scratches on the back right out of the box.

I'm glad I did, though. Great device!
 
Went to the Apple Store this morning and the guy saw the dead pixel right away and okayed the exchange. I opened the new one in the store and right away noticed a dead pixel right in the middle of the screen. I'm thinking it's a bad batch and might go down a storage tier
 
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masotime said:
You didn't ask for another exchange while at the store?
Click to expand...

I did exchange it for another one at the store, this one (#4) seems to be okay so far *fingers crossed*. He said it was helpful as Apple would then investigate whatever factory they came from if there's a high percentage of defective displays. He said he wouldn't settle for a device like that either. His suggestion was to do a refund and order online (so that it would come from somewhere else) if the next one was defective.

Edit: He also said going down a storage tier wouldn't matter as they all would've come from the same factory if they were delivered at the same time.
 
I got 8 defective units in a row (and have documented each unit's issue). 9th time in the charm, lol. Even though it has a very small scratch which I can see but can't feel (and not sure if was there or I did it while cleaning) it has the most perfect screen ever. White, even, uniform, no bleeding, no dust, no bad pixels, no noise, no bulges, no stripes, no burns. In summary, that's the screen you see in their ads.

I'd suggest you kept trying.
 
sneak3 said:
I got 8 defective units in a row (and have documented each unit's issue). 9th time in the charm, lol. Even though it has a very small scratch which I can see but can't feel (and not sure if was there or I did it while cleaning) it has the most perfect screen ever. White, even, uniform, no bleeding, no dust, no bad pixels, no noise, no bulges, no stripes, no burns. In summary, that's the screen you see in their ads.

I'd suggest you kept trying.
Click to expand...
That's a proper inspection, but you forgot to check for image retention and book spine ;)
 
Whoa!
I'm sorry to hear you guys are having such issues! Out of all the electronics I've ever owned, only the Surface Pro 3 caused me to return (twice) due to defective units.

I'd agree - you should get the best device possible for the money you're spending!
 
Kyle4 said:
I purchased a brand new 12.9' Pro (256GB) from the Apple Store yesterday. I was scrolling on the screen and noticed something that looks like this: http://m.imgur.com/CyBtWId in the bottom right hand corner. I went to Apple and exchanged it for the same model, but have the exact issue in the right middle of the screen now.

Should I just continue exchanging it until I get a perfect one or concede defeat and stick with one that has it in the bottom right like the first one?
Click to expand...

Just give up....and get a defective Samsung Note 7 you will be ok. :)
 
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