Two defective iPads in a row, should I give up?

Discussion in 'iPad' started by Kyle4, Oct 10, 2016.

  1. Kyle4 macrumors 6502

    Joined:
    Aug 14, 2010
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    Canada
    #1
    I purchased a brand new 12.9' Pro (256GB) from the Apple Store yesterday. I was scrolling on the screen and noticed something that looks like this: http://m.imgur.com/CyBtWId in the bottom right hand corner. I went to Apple and exchanged it for the same model, but have the exact issue in the right middle of the screen now.

    Should I just continue exchanging it until I get a perfect one or concede defeat and stick with one that has it in the bottom right like the first one?
     
  2. cibonak macrumors regular

    cibonak

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  3. kazmac macrumors 601

    kazmac

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    #3
    If you're up to it, keep exchanging. You're within the 14 day window and no matter what you use this for, you're paying a very pretty penny.
     
  4. Kyle4 thread starter macrumors 6502

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    #4
    Thanks. Luckily I live very close to an Apple Store so it's not a big issue to keep going back, more annoying than anything. I'm not sure if it's just a bad batch of this specific model or what, I just want one that doesn't have this very noticeable problem.

    Prior to this I had an Air 1 which I sold to get an Air 2, and a 5c, 6S and now 6S Plus. All of those units were mint the first time out of the box. I'm not sure why I'm having such a hard time with the Pro.
     
  5. Mr_Killjoy Suspended

    Mr_Killjoy

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    Sep 19, 2016
    #5
    As someone with the same model (though LTE), I got a perfect one out of the box. I'd suggest swapping again, as it's a great device.
     
  6. kazmac macrumors 601

    kazmac

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    #6
    Perhaps it was a bad batch. I had to keep exchanging 6s models at one Apple store (both 6s and 6s+) until I got a 6s which is still working perfectly 10 months later. Third time is the charm. :)
     
  7. myrtlebee macrumors 68020

    myrtlebee

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    Jul 9, 2011
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    Baltimore-Washington Metro Area
    #7
    I've had this issue with practically every Apple product I've purchased. Dust or debris under the glass, dead pixels, or other small imperfections. One of the reasons I've put off buying a 12.9 inch iPad Pro even though I want one. I know it will just be an exchange game since the screen is so massive it's bound to have issues like this (well, combined with my luck and keen observation).
     
  8. Mr_Killjoy Suspended

    Mr_Killjoy

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    #8
    Oh - something you could do, OP, is to actually open it at the store and give it a good look-over. Make sure it's all good before you leave!
     
  9. Kyle4 thread starter macrumors 6502

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    #9
    I did that for the second one and thought it was okay, but didn't notice the dead pixel/dust until twenty minutes into using it at home. I'll be sure to stay there for a bit tomorrow to make sure it's in good working order. Hopefully they don't think I'm unreasonable.
     
  10. Mr_Killjoy Suspended

    Mr_Killjoy

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    #10
    Just explain the situation. In my experience, Apple Store employees are very accommodating.
     
  11. masotime macrumors 68000

    masotime

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    #11
    If you can visit the Apple Store, I'd highly recommend opening it on the spot and inspecting it there and then to save you repeated trips. I think it's very reasonable to do that.
     
  12. jmeas macrumors regular

    jmeas

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    San Jose
    #12
    I had to swap my 9.7" iPad Pro 3 times before I got a "perfect" ones. The other ones had huge dents / scratches on the back right out of the box.

    I'm glad I did, though. Great device!
     
  13. Kyle4 thread starter macrumors 6502

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    #13
    Went to the Apple Store this morning and the guy saw the dead pixel right away and okayed the exchange. I opened the new one in the store and right away noticed a dead pixel right in the middle of the screen. I'm thinking it's a bad batch and might go down a storage tier
     
  14. masotime macrumors 68000

    masotime

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    #14
    You didn't ask for another exchange while at the store?
     
  15. Kyle4 thread starter macrumors 6502

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    #15
    I did exchange it for another one at the store, this one (#4) seems to be okay so far *fingers crossed*. He said it was helpful as Apple would then investigate whatever factory they came from if there's a high percentage of defective displays. He said he wouldn't settle for a device like that either. His suggestion was to do a refund and order online (so that it would come from somewhere else) if the next one was defective.

    Edit: He also said going down a storage tier wouldn't matter as they all would've come from the same factory if they were delivered at the same time.
     
  16. sneak3 macrumors 6502

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    Oct 14, 2011
    #16
    I got 8 defective units in a row (and have documented each unit's issue). 9th time in the charm, lol. Even though it has a very small scratch which I can see but can't feel (and not sure if was there or I did it while cleaning) it has the most perfect screen ever. White, even, uniform, no bleeding, no dust, no bad pixels, no noise, no bulges, no stripes, no burns. In summary, that's the screen you see in their ads.

    I'd suggest you kept trying.
     
  17. Jessemtz25 macrumors regular

    Jessemtz25

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    Colorado
    #17
    Bad luck, I'd keep trying because these things aren't cheap. Keep switching until you are satisfied.
     
  18. WashupDawg macrumors regular

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    May 26, 2010
    #18
    That's a proper inspection, but you forgot to check for image retention and book spine ;)
     
  19. bensisko macrumors 65816

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    Jul 24, 2002
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    The Village
    #19
    Whoa!
    I'm sorry to hear you guys are having such issues! Out of all the electronics I've ever owned, only the Surface Pro 3 caused me to return (twice) due to defective units.

    I'd agree - you should get the best device possible for the money you're spending!
     
  20. dotnet macrumors 6502a

    dotnet

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    Apr 10, 2015
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    Sydney, Australia
    #20
    Definitely! I never had to return any Apple product I bought (knock on wood), but with a display defect like this I certainly would!
     
  21. Badrottie Suspended

    Badrottie

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    May 8, 2011
    Location:
    Los Angeles
    #21
    Just give up....and get a defective Samsung Note 7 you will be ok. :)
     

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