Two iPhone 4S - different signal strength (one No Service other one OK)?

Discussion in 'iPhone' started by 100LL, Nov 29, 2011.

  1. 100LL macrumors newbie

    Joined:
    Oct 13, 2011
    Location:
    Hong Kong
    #1
    We have two iPhone 4S. Mine has signal all the time, my wife's phone shows 'No Service'. This has been going on for the past week or so. When I switch on airplane mode on both phones, wait 10 seconds, switch back off, mine goes to Searching and finds the carrier within a short time, my wife's phone basically goes to "No Service" a second or two after I switch off airplane mode. We put the phones on the desk next to each other for the tests, but sometimes also at different places in the room. Not happy at all.

    Admittedly the signal strength in our place is somewhat weak, but two identical phones should have the same reception quality if I am not wrong (we are living on the 41st floor in a Hong Kong highrise, but apparently the two antennas of our cell are far away).

    One of the phones is almost three weeks 64GB black and loaded with apps, the other one is 16GB white and a week or so old. Not that this would make any difference. Both of the same iOS version (5.0.1) and the same carrier version etc.

    Outside the 'No Service' phone works fine, so going to Apple will be difficult for a demonstration unless they send somebody to our home.

    I am kind of lost and clearly unhappy about this. I worked hard to convince my wife on an iPhone 4S to replace her HTC. And now that.

    Any pointers what we could do?
     
  2. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    Best bet is just go to Apple and explain your situation. There's really no explanation why one would have service and the other wouldn't.
     
  3. ntrigue macrumors 68040

    ntrigue

    Joined:
    Jul 30, 2007
    #3
    Apple Genius can 'see' the problem in logs. I would go in as this was my girlfriend's issue and it finally never got service again one morning.
     
  4. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #4
    Yes. Pop the SIM on the bad phone, and re-seat it. If that doesn't work, swap SIMs and see if the problem follows the SIM or stays with the phone.
     

Share This Page