1. They are scared. I had to call today to see how much I would be charged for early cancelation and I had a few other misc. questions. The second I said "iPhone", the guy immediately started hating on it. -- "Do you know the iPhone doesn't allow downloads of video, It doesn't allow syncing with exchange servers", etc. Obviously this was fed to them by HQ. 2. Employees are pissed that Verizon didn't act on the iPhone. I also had to run to the Verizon store to pick up a new EvDO card for my Mac. It's been a Verizon day (tomorrow Apple gets their turn.) While purchasing the card, I happened to start talking about the iPhone. One of the employees said that I while back the CEO wrote a memo to all employees explaining his decision. Not sure if anyone cares, but I thought I'd throw this information into the pot.