Typical repair time for 2017 15” MBP Keyboard?

[macmyworld]

My 2017 15” MBP has had a repeating letter G problem since about a month after I bought it. Right after I could return it. I’ve tried canned air on it and it fixed it for a couple of weeks and then it returned. How long does it typically take Apple to fix it? Do you have to take it into the store to be looked at before they will order the parts? Went through that with an iMac once and it was a painful wait. Thanks.

 

[mcpryon2]

I sent my 2016 15" in three times to be repaired and twice it was back in a few days. It got delayed one time because a part wasn't available, apparently, and that one took about a week and a half.

 

[jav6454]

My 2017 15” MBP has had a repeating letter G problem since about a month after I bought it. Right after I could return it. I’ve tried canned air on it and it fixed it for a couple of weeks and then it returned. How long does it typically take Apple to fix it? Do you have to take it into the store to be looked at before they will order the parts? Went through that with an iMac once and it was a painful wait. Thanks.

I can't say for a specific revision of MacBook. But in my experience with my Mac (and assuming they have all the spares they available), it takes about a week.

 

[Glmnet1]

I don't have this model but the only time I had to leave my 2011 for the GPU issue it took less than 24 hours before it was ready.

If they are going to keep your device for a week, does anyone know if Apple would let one "buy" a replacement device for the duration of the repair and then return it during the 14 days window?

 

[hallux]

I don't have this model but the only time I had to leave my 2011 for the GPU issue it took less than 24 hours before it was ready.

If they are going to keep your device for a week, does anyone know if Apple would let one "buy" a replacement device for the duration of the repair and then return it during the 14 days window?

Yours was done in a different time. My understanding is that many of the smaller stores aren't doing in-store repairs anymore.

As for essentially getting a loaner laptop while yours is in for repair - there's nothing in the return policy saying you CAN'T, but if everyone did this it could only lead to increased prices as Apple tries to recover the costs of making those computers ready for re-sale.

 

[Glmnet1]

Yours was done in a different time. My understanding is that many of the smaller stores aren't doing in-store repairs anymore.

As for essentially getting a loaner laptop while yours is in for repair - there's nothing in the return policy saying you CAN'T, but if everyone did this it could only lead to increased prices as Apple tries to recover the costs of making those computers ready for re-sale.

Well it was done about a year ago, I don't know if the store I brought it to is considered big though. Or is it that they can't do the repairs of the newer devices on-site?

True, but for those of us you can't afford a week without their computer the only alternative is to buy another expensive computer as a backup device... I think Apple should offer a loaner laptop for free when something fails on their laptop under warranty. I would pay for AppleCare without thinking twice about it if that was included in it.

 

[mj_]

It took Apple around a week each of the three times I had to get my 2016 MBP top case replaced because of keyboard issues. The first two times I brought it in to the Apple Store in Austin and they shipped it to Houston, the third time I had Apple send me a shipping box and had Fedex pick it up at my door instead.