UAG Customer Service is Awful

Munitalp

macrumors 65816
Original poster
Jul 17, 2007
1,172
7
Just a warning for anyone considering UAG cases -- be sure to order them through Amazon.com and not the UAG website. I ordered a case from them 6 days ago, they immediately charged my card, and still haven't shipped anything out. Its impossible to get in touch with them and they never answer any emails. The cases seem to have great reviews on Amazon and everywhere, however their customer service is nonexistent.

I'm surprised that UAG and Spigen aren't actually the same company, because the EXACT same thing happened with Spigen :mad: Seems the only way to get a case now days is shipped through Amazon.
 

airfrancisco

macrumors regular
Mar 16, 2005
238
9
I emailed them Monday asking for update of my order cuz I thought it was shipping on 19th. They emailed me back yesterday with tracking number and updated my order. I thought they did okay?
 

EdFrank

macrumors newbie
Sep 24, 2014
10
0
Michigan.
I emailed them Monday asking for update of my order cuz I thought it was shipping on 19th. They emailed me back yesterday with tracking number and updated my order. I thought they did okay?
airfrancisco,

Was your case for IP6 or 6+?

Also when did you place your order?
 

airfrancisco

macrumors regular
Mar 16, 2005
238
9
airfrancisco,



Was your case for IP6 or 6+?



Also when did you place your order?

I ordered the Navigator (white) for plus on the 17th. When I got worry why I haven't gotten any tracking on the 19th cuz website said shipping 19th so I emailed them Monday. Yesterday I got tracking number and response from them. Today it was accepted at post office. Hope this helps
 

EdFrank

macrumors newbie
Sep 24, 2014
10
0
Michigan.
I ordered the Navigator (white) for plus on the 17th. When I got worry why I haven't gotten any tracking on the 19th cuz website said shipping 19th so I emailed them Monday. Yesterday I got tracking number and response from them. Today it was accepted at post office. Hope this helps
Thx for the reply airfrancisco. Yes the information provided helps. I placed my order on 17th too, but mine was Outland though and i was give 10/06 shipping date.
 

Munitalp

macrumors 65816
Original poster
Jul 17, 2007
1,172
7
My case was an iPhone 6 + as well, they finally emailed me back saying that the case I ordered actually sold out on Friday and they should receive more in the next 9 days... Funny it took them that long to let me know?
 
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