UAG monarch owners

Discussion in 'iPhone Accessories' started by woozor1, Sep 30, 2016.

  1. woozor1 macrumors regular

    Joined:
    Jul 15, 2015
    Location:
    Uk
    #1
    Hey guys got my monarch today just wondered if yours is the same. The metal screws in the corners do yours rattle a bit? bit annoying if ure phone vibrates as it vibrates teh screws. Also these screws do not tighten up so i think are just for cosmetics. Overall a great looking case. Could of done with more grip on sides though.
     
  2. EnJaNir macrumors member

    Joined:
    Feb 16, 2011
    Location:
    61114
    #2
    I've had my monarch for about 2weeks (ordered directly from UAG) and I also noticed that the 3x metal torx "screws" rattled when the phone vibrated. The interference fit was slightly different in each position, most likely due to some shrinkage from the tool when the part was cooling.

    I contacted customer support with a simple message just letting them know that they did in fact rattle and to make them aware that some process modification or tool adjustment was necessary.

    I won't say what they did for me, as to not get hopes up, but will certainly buy from them again and tell others about them based on their customer support department alone.
     
  3. HickDead macrumors 6502a

    HickDead

    Joined:
    Dec 2, 2011
    #3
    Are you kidding me! Why not share what they did for you so others with similar issues with this case can make sure that they get equal customer service and satisfaction. UAG cases aren't cheap - especially the Monarch series.

    Isn't the purpose of this community to help one another out?
     
  4. danny8200 macrumors 65816

    danny8200

    Joined:
    Oct 27, 2014
    Location:
    Chicopee, MA
    #4

    What was the customer service outcome?

    Please share.
     
  5. EnJaNir macrumors member

    Joined:
    Feb 16, 2011
    Location:
    61114
    #5
    I agree that this is a place to share, and I had every intention of sharing my CS experience once the OP responded.

    When I initiated my inquiry with CS, I merely wanted to inform them of the minor annoyance with no other expectations.

    They contacted their design team to alert them of this issue and were/are waiting for feedback. They offered to refund me my purchase price as well as send me a new case of my choice of a different model for free.
     
  6. woozor1 thread starter macrumors regular

    Joined:
    Jul 15, 2015
    Location:
    Uk
    #6
    That's good to hear and I can't believe any reviews on YouTube didn't pick this issue up. I did end up returning the case as it annoyed me tbh but visually is a great looking case.
     
  7. danny8200 macrumors 65816

    danny8200

    Joined:
    Oct 27, 2014
    Location:
    Chicopee, MA
    #7
    The only thing that irks me is that they could have made separate versions for the 6 and 7. Meaning that the case still has a cutout for the headphone jack, which looks weird when used on an iphone 7.

    This isn't really a big deal, but for $60.00 they could have given us a cleaner look.
     
  8. EnJaNir macrumors member

    Joined:
    Feb 16, 2011
    Location:
    61114
    #8
    Agreed. I actually missed the fact that it was 6 compatible. They could have easily addressed this with an insert in the mold and ran two different parts from the same tooling.
     
  9. WalterSobchak macrumors newbie

    WalterSobchak

    Joined:
    Aug 17, 2012
    #9
    I have the Monarch for my 7plus and while the rattling screws and the slightly loose fit at the volume controls is annoying, it's still an overall quality case.

    I am a little perturbed that I have to deal with 2 fitment issues on a 60 dollar case, but they don't affect the case's ability to protect and it still feels great so I'm going to just roll with it. Too difficult to come by slim and light durability.

    That said, the elago glide case my wife has on her 7+ is pretty impressive for 10 bucs. Makes me feel a little like a boob but I still prefer the Monarch and a tempered glass for my uses.

    I'll just have to get used to the rattling. It's like riding around in your friends civic listening to his crappy system in high school all over again! Oh the nolstalgia.
     
  10. kingofkings11 macrumors member

    Joined:
    Jun 21, 2016
    #10
    I also had this problem...I put a little super glue on the end of toothpick and ran it around the edges of the screws and they now stay in place. I understand this is an expensive case compared to others out there like spigen and you shouldnt have to do something like this to a case that expensive but it is a good solution.

    Overall the case looks killer but I was disappointed after doing some reaserch today to find that this case has the same drop protection as the much much thinner spigen liquid armor at 48 inches. Makes me question why this case is so unnecessarily bulky.
     
  11. EnJaNir macrumors member

    Joined:
    Feb 16, 2011
    Location:
    61114
    #11
    Cont
    Contact their customer support. I would hope they handle the issue in a similar way as thy handled mine.
     

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